Team Lead

4 weeks ago

Scarborough, Canada Scotiabank Full time

Requisition ID: 212705

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

**Is this role right for you? In this role you will**:

- Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to retain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications;
- Acting as an effective and professional resource, providing expert and timely assistance;
- Monitoring support provided by the team and ensuring a consistent, excellent level of service is delivered;
- Ensuring Service Level Agreement commitments are understood by the team and adhered to;
- Prioritizing inbound escalations through a triage system, ensuring items are completed daily, and accurate disposition is recorded for performance and volume tracking purposes;
- Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such.
- ** Operational Effectiveness/Improvement**-**Foster an environment that promotes quick and flexible support, while mitigating risk by:

- Reviewing incoming work to acquire an awareness of volumes and complexity in order to distribute appropriately;
- Participating in the implementation of new products and system enhancements and ensuring the business continues to run smoothly;
- Confirming the accurate and reliable preparation of reconciliation accounting entries and the timely investigation and resolution of exceptions, authorizing within approved limits;
- Monitoring workflows and recommending changes to maximize the effectiveness of such;
- Trending errors and implementing corrective action by way of group or individual training;
- Thinking about what the business can do differently to make it simpler and more compelling for customers to do business with the Bank and/or encouraging staff to recommend new and better ways to serve our customers;
- Understanding the Business Continuity Plan and contributing to its effective execution;
- Understanding and supporting the direction of the Bank and Global Operations;
- Creates an environment in which his/her team pursues effective and efficient operations of the respective team in accordance with Scotiabank’s Values, it’s Code of Conduct, Privacy, AML/ATF Global Handbook, the Global Sales Principles, the Operational Risk Management Framework, and Regulatory Compliance Risk Management Framework,while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, regulatory compliance, AML/ATF/sanctions and conduct risk
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to day activities and decisions.
- Perform monthly surprise verification for assigned team members, on another team.
- Being accountable for timely follow-up of outstanding items, daily, escalating as required;
- Certifying effective controls are in place to detect procedural errors, exceptional / irregular activity and breakdown in established workflows and processes;
- Completing end of day reviews,verification of assigned Accounting Support Packages, creating and reviewing the daily certification of exception voucher (CEV) package, including all items posing risk to the Bank, and provide to management.
- **Development -**Effectively support and champion an environment of high performance by:

- Ensuring department and position accountabilities, objectives, and goals are understood;
- Participating in ongoing coaching and continuously looking for development opportunities;
- Maintaining open lines of communication with management and team;
- Leading and attending regular huddles and staff meetings for the dissemination of information;
- Developing and motivating their team by fostering an inclusive and safe work environment.
- ** Relationship Management -**Build and maintain relationships with business line partners by:

- Participating as active partners by working with manager in consultations with Global Operation units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
- Providing feedback and recommendations to management;
- Collaborating with management on regular communications with client groups and business line partners to understand new initiatives corporate objectives and strategies.

**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:
**Qualifications**:

- Expert listening, oral and written communication skills
- Expert knowledge of financial entries
- Expert organizational and time management skills
- Thorough understanding of CPA regulations, policies, and regulatory requirements.
- Thorough knowledge of LAN/PC operations and required systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS, Intralink, IRIS, and ot

  • Team Lead

    5 months ago

    Scarborough, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their...

  • Team Lead

    3 months ago

    Scarborough, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their...

  • Team Lead

    23 hours ago

    Scarborough, Canada Sheppard Village Dental Full time

    We are seeking a Full-Time Team Lead for our practice in Scarborough, ON! We are a group of oral health professionals who are passionate about our patients’ ongoing oral healthcare, and are searching for an individual who is organized, a team player and motivated. **Schedule** - No Evenings - No Weekends **Job Duties** - Coordinate and participate in...

  • Team Lead

    7 months ago

    Scarborough, Canada Dentalcorp Canada Full time

    **About us**: dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network....

  • Team Lead

    7 months ago

    Scarborough, Canada Dentalcorp Canada Full time

    About us: dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network....

  • Team Lead

    7 months ago

    Scarborough, Canada Roots Full time

    WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a...

  • Team Lead

    7 months ago

    Scarborough, Canada SHOP 20 Full time

    SHOP 20 is a women's fast fashion clothing boutique that provides our customers with the most exclusive, on trend styles, all under $79! Yes! That's right, you read that correctly. NOTHING in our store exceeds $79! This allows us to provide our customers with a cool shopping experience, value and affordability. We strive to offer our clients a riveting...

  • Operations Team Lead

    1 week ago

    Scarborough, Canada Best Buy Full time

    As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we...

  • Warehouse Team Lead

    4 days ago

    Scarborough, Canada Raise Workforce Full time

    Warehouse Team Lead - Scarborough, ON - Full-time Permanent - $22 - $25/hour based on experience - Close to Kennedy Commons and TTC accessible - 1-2 years of leadership experience required - Mon - Thurs 7:30am - 4:30pm, Fri 7:30am - 2:00pm - Overtime available after 44 hours Ian Martin Workforce is working alongside a reputable Manufacturer that is a...

  • Production Team Lead

    7 months ago

    Scarborough, Canada Mad Mexican Prepared Food Products Ltd. Full time

    Have you got what it takes to be part of a dynamic team? If so, our growing **Mad Mexican Production Team** is looking for a **Full-Time Production Team Lead** to be a part of our motivating culture, which values Communication, Growth-Mindset, Ownership, Integrity, Loyalty, Unity, and Quality. _**Your contribution holds great significance at Max Mexican,...

  • Maintenance Team Lead

    2 months ago

    Scarborough, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Warehouse Team Lead

    7 months ago

    Scarborough, Canada CanPrev Natural Health Products Full time

    CanPrev is a fast growing natural health products company, and is currently looking for a warehouse team lead to join our team. **Hours of work**: Morning shift - 6:30AM to 2:30PM **What you’ll do**: - Pick and scan products from correct area in the warehouse, based on customer orders - Perform physical / visual inspection of the products - Label...

  • Sales Associate

    2 months ago

    Scarborough, Canada Team Aquatic Supplies Full time

    **Team Aquatic Supplies is Hiring!** Canada's retail swim experts, helping people lead healthier lives through swimming and aquatic fitness. Proudly Canadian owned and operated. Our Toronto Pan Am Location is searching for an energetic and customer service-oriented retail sales associate to join our team. As a sales associate you will be responsible for...

  • Nursing Team Lead

    1 month ago

    Scarborough Village, Ontario, Canada Scarborough Retirement Residence Full time

    Nursing Team Lead OpportunityAt Scarborough Retirement Residence, we are seeking an experienced Nursing Team Lead to join our dynamic healthcare team. This is a full-time position with a competitive salary range of $90,000 - $110,000 per year, depending on experience.Job Summary:As a Nursing Team Lead, you will be responsible for providing exceptional...

  • Associate Team Lead, Small Business

    3 months ago

    Scarborough, Canada Scotiabank Full time

    Requisition ID: 208183 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.** **About the role**: The Associate Team Lead, Small Business, is responsible for supporting the Team Lead, Small Business...

  • Warehouse Team Lead

    1 week ago

    Scarborough, Canada MSHZ International Inc. Full time

    MSHZ International Inc. is a growing Import/Export and E-commerce company and looking for an Office/Warehouse Team Lead. **Main Job Tasks, Duties and Responsibilities** Lead a department of employees who are responsible for following Standard Operating Procedures/Work Instructions and meeting Key Performance Indicators as set by the MSHZ International...

  • Team Lead

    1 month ago

    Scarborough, Canada Carefirst Seniors and Community Services Association Full time

    **Carefirst Seniors & Community Services Association** is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area. With a staff of 500 members (including full-time...

  • Team Lead, Client Experience

    7 months ago

    Scarborough, Canada Sephora Full time

    **Job ID**: 240185 **Store Name/Number**: ON-Scarborough (0506) **Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This...

  • Psychotherapist/social Worker

    2 months ago

    Scarborough, Canada Thrive Psychology Health Team Full time

    Thrive Psychology Health Team We are currently seeking a part-time Registered Psychotherapist/Social Worker to provide individual therapy with a focus in children and adolescents. This position is in-person and virtual. **About Us** At Thrive Psychology Health Team in Scarborough, we specialize in empowering individuals and families to overcome challenges...

  • Team Lead Ii, In-person Support: Greenlight

    7 months ago

    Scarborough, Canada Uber Full time

    **About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a...