Team Lead
2 weeks ago
About us:
dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Schedule: Full-time
Monday-Friday - _1 evening until 8pm_
Saturday (8:00-2:00) - _based on the needs of the practice_
Benefits of Joining Our Team:
- Competitive compensation- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education- Attend social and CE events to network with dental professionals in your community- Work-life balance and flexibility- Access to modernized technology to provide optimal oral care to patients
**Responsibilities**:
- Leadership:_- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.- Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.- Lead, coach and motivate the team to improve productivity, engagement and retention of patients.- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.- Support recruitment efforts to interview dental professionals and assess for best fit.
- Patient Care Coordination:_- Greet and assist patients as they arrive; ensure a lasting positive impression for them- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps- Effectively manage recall system and accurately maintain patient database- Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations- Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
About You:
- 3+ years of Dental Administration experience required with AbelDent background- Knowledge and understanding of oral treatment plans and ability to educate patients- Strong customer service experience- Detail oriented- Leadership
LI-BD1
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