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**What We Offer**:
Full-time hours with flexible shift options
Subsidized public transit
Group benefit plan
Convenient downtown location and on-site security
Opportunities for professional development and growth
Friendly, supportive and diverse work environment
Excellent experience and opportunity to gain knowledge of the credit industry; including credit reporting, credit repair and personal budgeting
Competitive commission structure

**Responsibilities**:
Using a variety of tools (Facebook, 411 etc.) you will investigate sources that lead to the location of a displaced consumer or debtor
Investigate sources in an effort to locate assets on personal and/or commercial accounts
Document in house systems with details of file activity
Establish contact with consumers (by telephone) to determine and confirm if findings are accurate
Negotiate payment of debts in accordance with client and company guidelines
Investigate and advise on different forms of payment and/or settlement options
Clearly document/update files on the system to support file activity
Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times

**Qualifications**:
3rd party collections or Skip Tracing experience considered an asset
Customer service and call centre experience considered an asset
Strong investigative skills
Excellent verbal and written communication
Self-motivated, goal and detail oriented
Sound decision making and judgement
Strong organizational skills
Dedicated and ethical
Ability to work individually and with a team in a fast paced environment
Solid computer skills
Strong grasp of the English language
Ability to think outside of the box to reach a solution

No previous experience is necessary CCA offers licensing as well as a unique training program that focuses on negotiation skills, financing options and investigative techniques.

Since 1991, CCA has been a highly respected industry leader in Accounts Receivable Management Services across Canada. We look forward to making you a part of our team