Financial Customer Service Representative

6 months ago

Mississauga, Canada REBEL APPAREL INC Full time

From the promotional companies to large corporations, from small retail fronts to large retailers, from sports teams to local camps, from universities to schools: we provide our valued customers with a wide range of finest quality apparel products that are exclusively made and manufactured at our Canadian facilities.
True to our Canadian roots, quality, inclusion, diversity, fairness, integrity, hard work and sustainability are at the core of Rebel. Our company values are strongly entrenched in what Canada represents.

We are hiring a Financialcustomer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Financial Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Financial Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Strong mathematical skills.
- Excellent analytical, organizational, and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.

**Salary**: $19.24-$28.38 per hour

Expected hours: 30 - 45 per week

**Benefits**:

- Commuter benefits
- Dental care
- Flexible schedule
- Language training provided
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON L5T 2J4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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