Financial Customer Service Representative

4 months ago

Mississauga, Canada Pay2Day Full time

**Join Our Team at Pay2Day Inc**

Are you passionate about growth, development, and thriving in a collaborative team environment? If so, we want you to be a part of our rapidly expanding company. Pay2Day offers alternative financial solutions and endless opportunities for career advancement. We are looking for client-focused, skilled problem solvers dedicated to success.

**Position: Financial Customer Service Representative (Spanish/English)**
**Location: Mississauga**
**Company: Pay2Day Inc. - Franchise Store**

**Why Work for Pay2Day?**
- **Customer Love**: Our customers rave about us Check out our reviews on Google and Trustpilot to see why.
- **Career Growth**: We prioritize internal promotions and are committed to developing our team members.
- **Team Environment**: We believe in collective success and strive for the best for everyone. Our Indeed reviews reflect our positive workplace culture, with an impressive 4.6-star rating.
- **Your Voice Matters**: We have an open-door policy at all levels, encouraging feedback and ideas that drive internal improvements.
- **Flexible Shifts**: Our stores operate 7 days a week with varying hours. We need team members who are available for flexible shifts throughout the week and weekend.

**Role Summary**:
As a Full-time and/or Part-time Financial Service Representative (FSR), you will provide exceptional customer service and financial solutions, such as cheque cashing, payday advances and lines of credit. Reporting to the Store Manager, your responsibilities will include sales, customer service, local marketing activities and store security.

**Key Responsibilities**:

- Cash handling/teller responsibilities
- Opening/closing the branch
- Performing daily calls to remind clients of payment arrangements.
- Reviewing applicants/completing financial risk assessment to determine approvals.
- Responding to client inquiries/Information requests by both in-store and virtual clients
- Collaborate with various departments to maximize profit while focusing on exceptional customer service and sales.
- Focusing on client retention
- Marketing/growing the business.

**Qualifications**:

- A College Diploma or equivalent work experience.
- Excellent communication skills in English and Spanish.
- Strong computer skills and Microsoft Excel proficiency.
- Exceptional problem-solving abilities and multitasking skills.
- A team-player attitude with energy and enthusiasm.

**What We Offer**:

- Business-casual dress code
- Company events and incentives
- Health, Vision & Dental Benefits
- Paid day off on your birthday
- Opportunities for career advancement

**Availability**:
**Inclusive Hiring**:
**Job Types**: Full-time, Part-time

Pay: $17.50-$18.50 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-08-30
Expected start date: 2024-09-02

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