Medical Receptionist

**POSITION TITLE: Medical Secretary**

**SALARY GRID LEVEL: $20-$21.80**

**EMPLOYMENT TYPE: Part Time**
- Disclaimer: The Job Description is not all-inclusive and additional duties and responsibilities may be assigned._

**JOB SUMMARY**
- As a member of the administrative unit, the clerical position will perform secretarial and clerical duties to meet the requirements of the office of Dr. Manel Premanchandra

**JOB REQUIREMENTS**

**Education**:

- High School Diploma
- Minimum one year of college in a Medical Secretary or Office Administration program (preferred)

**Experience**:

- Six months to one year directly related medical reception/administration experience (preferred)

**Additional Skills/Abilities**:

- Microsoft Office
- Macintosh operating systems
- PS Suite or other EMR system experience

**DUTIES AND RESPONSIBILITIES**

**Administrative**:

- Photocopying, Scanning and Faxing
- Following up with patients for appointments/referrals
- Maintaining information accurately, up to date and confidentially including patient files, appointments and other documents as directed
- Physician Billing

**Reception**:

- Answering telephone, accurately taking messages or directing calls to individuals or voice mail
- Greeting and directing patients upon arrival
- Booking appointments
- Occasional coverage for Saturday morning After Hours Clinic is required.
- Triaging patients

**Other**:

- Ordering office supplies and maintaining inventory
- Ensure office equipment is in working condition
- Always ensuring and maintaining patient privacy and confidentiality
- Adhering to health and safety policies to ensure a safe environment

**INTERPERSONAL SKILLS**
- Daily interaction with Physicians, co-workers, patients, and family health team staff
- Practicing patience and courtesy towards the public and patients
- Exchange of information
- Handling complaints
- Responding to requests
- Working cooperatively as a team with all staff within the physician group and the family health team.

**PHYSICAL/MENTAL DEMANDS**
- Moving of equipment (requiring mínimal lifting, pulling, pushing, stretching or physical exertion)
- Repetitive work (typing, answering phones and questions from patient)
- Walking, standing, sitting
- Moderate concentration for 1-2 hours at a time
- Ability to shift concentration from one activity to another regularly
- Ability to sit for extended periods of time

**WORK ENVIRONMENT**
- Exposure to deadlines which he/she has no control
- Noise, distractions and interruptions

**IMPACT OF ERRORS**
- Patient care complaints and safety
- Errors and omissions in information can result in lost time or delays
- Breaches of confidentiality can result in damaged reputation in the community and affect patients, co-workers and the organization

**CORE COMPETENCIES**
- Building strategic working relationships
- Customer/patient focus
- Decision making
- Stress tolerance
- Job fit

**Job Type**: Part-time

Pay: $20.00-$21.80 per hour

Expected hours: 15 - 22.5 per week

**Benefits**:

- On-site parking

**Education**:

- Secondary School (required)

**Experience**:

- Medical Receptionist: 2 years (preferred)

Work Location: In person