![HomeBridge Canada Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 days ago
**Job description**
**About Us**
Founded in 2001 by two experienced HVAC Technicians, HomeBridge Canada has grown steadily over the years by providing quality workmanship, value, and timely installations of the industry’s best heating and cooling equipment. From humble beginnings serving the local communities to a well-respected regional fixture, HomeBridge has become a major player in the industry.
**Customer Service Coordinator**
We are currently seeking a dependable and enthusiastic individual who has excellent customer service and communication skills. This person must be comfortable communicating with clients in a professional, courteous, and friendly manner.
**Responsibilities include, but are not limited to**:
- Contact clients in internal database to schedule maintenance and promote HomeCare+ Protection Membership
- Manage day-to-day scheduling of team of Service Technicians using Company’s service software.
- Review all Technician work orders with attention to missing details and communicate with Technicians.
- Track outstanding quotes/recommendations and follow-up with clients.
- Maintain database by entering clients and updating contact information.
- Overall mindfulness of costs and logistics for an efficient and streamlined running service department.
- Uphold client confidence by keeping information confidential.
- Support sales team by creating opportunities.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
**Skills**:
- Excellent oral and written communication.
- Thorough knowledge of typical office procedures, including typing, data entry, communication, teamwork, customer service, and flexibility.
- Organized and can manage several items concurrently with an emphasis on determining priorities.
- Attention to detail to ensure data accuracy and quality of work.
Ability to investigate and research issues and use decision-making skills to resolve problems.
Income Potential is $35,000.00+ per year plus bonus' and spiffs.
**Salary**: $20.00-$23.00 per hour
**Benefits**:
- Casual dress
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
**Salary**: $20.00-$23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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