Patient Flow Coordinator

3 weeks ago

Toronto, Canada University Health Network Full time

**PATIENT FLOW COORDINATOR, PMCC OUTPATIENT CARDIAC CLINICS (2 positions)**

**Job Posting #: 923210**

**Site: Toronto General Hospital**

**Department: PMCC Outpatient Cardiac Clinics**

**Reports to: Nurse Manager**

**Hours: Variable Hours/Shifts per week; day shift; 0700-1500; 0800-1600; 0900-1700**

**Salary: $21.07 - $26.34 per hour**

**Status: Casual**

**Posted Date: August 3, 2023**

**Closing Date: August 24, 2023**

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

UHN's Peter Munk Cardiac Centre
The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases.

Our multidisciplinary team includes physicians, surgeons, nurses, pharmacists, dieticians and other allied health professionals with special training in cardiac and vascular conditions and its treatment. Each year, our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe.

As a member of the Ambulatory Cardiac Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator performs the following responsibilities: performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer; responsible for ordering and stocking of supplies and setting up of equipment; performs cross-functional duties, as assigned or requested; and performs other duties consistent with the job classification, as required.

QUALIFICATIONS:

- Completion of Grade XII or recognized equivalent
- Minimum of one (1) year related work experience
- Previous experience working in a Health care environment is strongly preferred
- Demonstrated commitment to client service and satisfaction
- Excellent interpersonal and listening skills
- Strong communication, organizational, time management and problem solving skills
- Strong judgment / decision making skills
- Ability to remain calm and composed when dealing with difficult people or situations
- Must be able to meet all the physical demands of the position such as, standing for periods of time during the day and, assisting with the efficient flow of patients by walking with them through the various stages - to various Clinics/Departments, of their visit
- Ability to work efficiently in a high-pressured environment with simultaneous demands
- Adheres to confidentiality policy for sensitive patient data and information
- Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of service
- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code

**Why join UHN?**

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully

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