Housing Support Team Lead

2 weeks ago

Kitchener, Canada Indwell Full time

Come Build Hope and Homes with Us

Housing Support Team Lead
- Full Time
Kitchener, ON- St. Mark’s Place

**Position Description**: Reporting to the Program Supervisor, the Housing Support Team Lead will be responsible to provide tenants with enhanced supports toward their treatment and rehabilitation to help them maintain health and housing. They will work closely with the Program Supervisor, assuring quality health and housing services are delivered. Promoting and demonstrating the vision, mission and values of Indwell within the workplace and community. They will also lead within the context of a collaborative interdisciplinary team, reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to residents. Being responsible for the supervision and oversight of housing support staff, as well as other contracted positions as required. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

**About Indwell**: We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging. Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society. Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES. Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness. To learn more, go to: indwell.ca/our-model

**What our Tenants say**:

- "The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you."
- "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want."
- "An affordable rent. It’s huge, it’s huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

**Hours of Work**: 40 hours per week
- Monday-Friday
- including evenings and public holidays. Hours will be scheduled based on the support needs of individuals living in supported apartments. Participation in the on-call schedule rotation is required.

**Direct Support to Residents**:

- Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust.
- Comfort and familiarity with a harm reduction approach.
- Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools.
- Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery.
- Connect residents with supportive community resources, including both clinical and informal supports.
- Coordinating, leading and/or participating in case conferences with outside supports
- Confident in utilizing crisis management and intervention skills.
- Respond to resident complaints/concerns with care, compassion, and efficiency.
- Reinforce residents’ life skills, including spiritual, social, and coping skills.
- Assist with intake and orientation of new residents.
- Develop and facilitate relevant group programming.
- Ensure required documentation is completed in a thorough and timely manner with a focus on maintaining and protecting tenant health records.

Leadership
- Supervise and support the Housing Support staff within the program as well as any additional contracted positions.
- Consistently show initiative and engage in creative problem solving alongside the Program Supervisor.
- Experience leading and/or guiding internal teams to accomplish shared goals specific to health and housing support.
- Coordinate and maintain quality improvement standards related to pest management, apartment checks, rent payments and arrears planning.
- Ability to take the lead on internal program development and projects.
- Established relationships with community partners within the local social service sector.
- Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
- Keep interdisciplinary team informed of community opportunities and emerging trends related to best practices in housing stability.
- Attend organizational cross regional team meetings and provide updates to program staff, specific to the housing support role.
- Comfort and familiarity with leading landlord responsibilities such as pest management, rent collection, Landlord and Tenant Board processes.
- Participate in HR related matters as required (hiring, performance evaluations, professional development).
- Focus on the development of a new program to reach its fullest potential
- Prioritize program development, data collection and

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