Dental Treatment Coordinator

2 weeks ago

Niagara Falls, Canada Niagara Falls Dental Clinic Full time

**Experienced Treatment Coordinator - Full-time**

Our well established practice is expanding our team. We work hard, have fun and provide excellent patient care. We value your skill, knowledge and experience and compensate competitively upon performance evaluation.

**Must be able to work 1-2 evenings per week.**

The **Treatment Coordinator’s primary responsibility** is to facilitate the patient’s office experience and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

**Essential Duties and Responsibilities include the following**:

- Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
- Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
- Manage the Doctor schedules to achieve efficient use of appointment time.
- Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
- Assist patient with financial arrangements.
- Complete pre-authorization.
- Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
- Effectively communicate and develop a strong working relationship with the Doctors and promote teamwork through cooperative and professional behaviors.
- Check patients out.
- Answer and return incoming calls from patients.
- Adhere to confidentiality, provincial and federal laws and guidelines with respect to patient records.
- Other duties may be assigned.

**Education**
Required: High School Diploma

Preferred: CDA, RDH or dental administration diploma

**Knowledge, Skills and Abilities**

Focus on customer service.
Ability to communicate with others in a professional manner.
Attention to detail.
Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred
Motivating team player and leader.
Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits.

Work remotely
- No

**Salary**: $22.00-$28.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- No weekends

COVID-19 considerations:
We meet or exceed all RCDSO and public health regulations.

**Experience**:

- treatment coordinator: 1 year (preferred)

Work Location: One location

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