Customer Service

6 months ago

London, Canada Mobility 1st Ltd - Your Home Medical Equipment Provider Full time

Are you excited to close some deals? Are you looking to become a sales expert?

We are in need of a someone who is going to approach customers with the highest level of customer service, someone who brings energy and has the desire to win. We offer an opportunity for you to take the next step in your career, part of a team, building a business, and helping others to do the same. Our management team has over 100 years of sales experience, knowledge and wisdom We want to develop someone who has a passion for helping people, being a solution provider, who wants to learn sales from the best and wants to develop their own sales craft.

You will represent Mobility 1st in a retail environment as part of our personal service team. This role will focus on customers in a consultative sales environment. The goal is simple, excellent service. Our clients are not the most technologically savvy and tend to need assistance in their purchases and after sales needs and that's where our team will excel. Helping your clients will be so rewarding It's a simple process; build relationships, solve problems, follow up support, ask for referrals, repeat.

You will have clear targets and expectations with the support to make that happen. You will have the opportunity to participate in the marketing of the brands through our social media and online advertising. An entrepreneurial and creative mind will thrive with us

**ABOUT MOBILITY 1ST LIMITED**:
We are Mobility 1st a retail store with a strong reputation in London for assisting individuals with mobility needs. We sell a variety of products including Mobility Scooters, CPAP equipment, Ostomy supplies, Softub brand Hot tubs, Canes, Rollators, Wheelchairs, Hospital Beds, Bathroom Safety, and so much more

Some of our web properties:
Although we host stores online, most of our sales are in store. Our customers are older and like to speak to someone directly, particularly for such an important purchase. We are a small business and have a strong teamwork environment. We're working toward growing our business, helping people, and making sure we have fun while doing it.

**WHAT YOU’LL BE DOING**:
Duties and responsibilities include, but are not limited to the following:

- Be a solution provider. In sales and service, be a solution provider.
- Handle Customer inquiries/concerns with courtesy and professionalism to ensure a positive customer experience and quick resolution to any issues/inquiries
- Track, record and prioritize customers support issues based on urgency and impact and work to expedite resolution of important customer impacting issues
- Accurately document all Customer inquiries/issues/concerns and provide timely and consistent feedback to the Retail Manager
- Contribute to ongoing systems improvements to streamline processes and cross-team efficiency.
- Maintain open communication with the team in regard to customer service.
- Contribute to our social media and marketing program as you are able

**IDEAL CANDIDATE HAS**
- A passion for sales and helping people.
- An equal passion for closing deals, making sales, and developing their sales craft.
- Can fluently speak English (and maybe French, but not required).
- Positive attitude, customer-first mentality, growth mindset; we’re here to be the best in our respective industries and we’re looking for someone who is looking to grow with us.
- Excellent listening and verbal communication skills and demonstrates a sincere approach to helping others.
- Ability to learn new programs as they arise (Account and Stock Management Software)
- A thirst for product knowledge and industry trends, someone who has specifications memorized
- An ability to work at a detailed level while maintaining an overall project perspective
- Excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously, while giving every client a unique & personal experience
- An unwavering attention to detail.

**What we offer**:

- A supportive, team focused, and inclusive work environment
- Hourly wage of $17-20 per hour based on your experience
- No Commission sales environment
- 2 Weeks Vacation accrued at 4% of pay
- Every Sunday off, flexible day off during the week.
- Health benefit spending account that can roll into RRSP
- Parking on site, also we are within a couple block of major bus routes.
- Employee purchase discount of 25%

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why would you like to be in a sales role?
- What drives you?
- What is the most complicated sale you have completed and why? If you have not done sales,

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