Customer Service Representative

4 weeks ago

Belleville, Canada Soltex Full time

**Building Strong Customer Relationships: The Role of a Customer Service Specialist in the Chemical Industry**

In today's fast-paced and globalized marketplace, exceptional customer service is not just a necessity-it's a competitive advantage. At the heart of this dynamic landscape is the **Customer Service Specialist**, a key player in ensuring smooth order processing, professional client interactions, and efficient supply chain coordination. This role is essential for maintaining strong relationships with customers and vendors while supporting internal teams such as operations, sales, and accounting.

**The Core Responsibilities of a Customer Service Specialist**:
A successful Customer Service Specialist plays a critical role in delivering seamless service experiences, meeting customer needs, and ensuring operational efficiency. Key responsibilities include:

- ** Order Processing & Logistics Coordination** Handling both **international and domestic** customer orders is a primary function of this role. The specialist ensures timely and accurate processing while preparing all required shipping documents to facilitate smooth deliveries.
- ** Customer Support & Relationship Management** Acting as the first point of contact for clients, the Customer Service Specialist provides professional service by addressing inquiries, resolving issues, and maintaining open communication. Developing a positive rapport with **customers, vendors, employees, sales teams, and management** is essential to long-term success.
- ** Cross-Functional Collaboration** This position works closely with **operations, sales, accounting, and the supply chain** to improve customer relationships, manage product availability, and handle supply challenges. By collaborating across departments, the specialist helps streamline processes and ensure efficiency.
- ** Problem-Solving & Process Improvement** Identifying and recommending **policy, process, and procedural improvements** is a key aspect of this role. By proactively seeking ways to enhance efficiency and reduce potential issues, the Customer Service Specialist contributes to the company's continuous improvement efforts.
- ** Administrative & Technical Expertise** The role involves **coding and monitoring sales-related freight bills**, managing documentation, and utilizing **technical tools** such as Microsoft Office (Word, Excel, Outlook) and Chempax software. The ability to analyze data using Excel is also crucial for effective decision-making.

**What It Takes to Excel in This Role**:

- ** Educational Background**: An **Associate's degree** from a two-year college or technical school.
- ** Experience**: A minimum of **two years in customer service or sales**, preferably within the chemical or logistics industry.
- ** Communication & Interpersonal Skills**: Strong verbal and written communication abilities to mediate situations and foster positive interactions.
- ** Technical Proficiency**: Intermediate to advanced knowledge of **Microsoft Office Suite (Word, Excel, Outlook)**, experience with **Chempax software**, and familiarity with **internet-based tools** for research and communication.
- ** Attention to Detail & Teamwork**: The ability to manage multiple tasks with precision and collaborate effectively within a team-oriented environment.

**The Impact of a Customer Service Specialist**:
The role of a Customer Service Specialist goes beyond handling orders and resolving inquiries-it is about **building relationships, enhancing operational efficiency, and contributing to a company's success**. In a competitive industry like chemicals, where precision and compliance are critical, customer service professionals act as a bridge between the company and its valued clients.

If you are someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for delivering exceptional service, this role could be the perfect opportunity for you. Join our team and become a crucial part of a business that values professionalism, efficiency, and customer satisfaction.

Schedule:

- 8-hour shift (8:00 a.m. to 5:00 p.m.)
- Monday to Friday

Work Location: Onsite
- Belleville, Ontario

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