Indigenous System Navigator, Phone and Support

3 weeks ago

Thunder Bay, Canada Ontario Native Women's Association Full time

**_**Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_**

**Why make ONWA your career choice?**

**_
Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change. ONWA prides itself on providing all employees with a total rewards package that is generous and supports our workforce and their family members:_**
- Competitive salaries
- Paid time off at Christmas break
- Paid stat and civic holidays
- 35-hour work week
- Paid Summer wellness days
- Flexible scheduling to support work-life balance
- Ongoing professional development.
- Possible reimbursement on a portion of cell phone and internet expenses
- Remote/hybrid work offered for various positions

**VISION**:
At the Ontario Native Women’s Association (ONWA), we celebrate and honor the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally, and internationally for generations to come.

**SCOPE**:
The **Indigenous System Navigator, Phone and Support Liaison **will assist community members with accessing health care services in a timely, safe, and culturally appropriate manner. The Liaison will support community members with booking appointments, attending appointments, filling out consent forms (paperwork), support administrative functions related to the health clinic, general health navigation, basic health education, follow up on COVID 19 and flu vaccine access, help with health-related issues across Ontario. Reporting to the Community Development and Nurse Manager, they are responsible for answering any questions the community member may have regarding health issues and ensure the community member is able to make an informed educated decision on the health-related processes. The liaison will also foster and promote cross-cultural awareness and sensitivity for health practitioners.

**QUALIFICATIONS**:

- A post-secondary diploma and/or certificate in health sciences/ social services ideally with 1-3 years of successful working experience in providing operational support and data entry in a community health care setting and/ or in a customer service A combination of education and experience will be considered.
- Knowledge of the health clinic process, indigenous focus health issues and experience working with Indigenous populations and communities.
- Strong communication and writing skills.
- Must be dependable, able to follow instructions.
- Ability to plan, organize and manage time effectively.
- Highly motivated individual with the ability to work with mínimal supervision.
- Excellent organizational and communication skills and an ability to follow through on assigned duties.
- Friendly and approachable personality.
- Ability to navigate health systems and advocate for those in need.
- Demonstrated ability to establish and maintain collaborative relationships with community members, Indigenous partner agencies and mainstream agencies.
- Strong awareness of issues affecting Indigenous women and their families and awareness of available community resources.
- Effective problem-solving skills and the ability to work in a face paced environment.
- Good working knowledge of and established relationships with other service agencies, ability to network, create and maintain new relationships and partnerships.
- Ability and willingness to work flexible hours.
- Proven ability to build trusting relationships at all levels.
- Ability to effectively communicate across the organization.
- Reliable vehicle and appropriate vehicle insurance coverage with 2,000,000 liability and valid Ontario “G” class driver’s license.
- Current, valid vulnerable sector criminal records Valid 1st Aid/CPR.
- A cellular phone is required within this position in addition to internet access.
- Ability to speak an Indigenous Language is considered an asset.
- _ONWA is committed on implementing measures to protect its community members, staff, and other stakeholders from COVID-19. As a result, ONWA has implemented a mandatory vaccination Exemptions will be made for those with a valid medical exemption; proof of the exemption will be required._
- As Indigenous leaders, ONWA is continuing full operations including hiring, while working from home, as supporting our community members is a priority. ONWA is scheduling all interviews, and providing all training, onboarding, and orientation for new employees, through the use of virtual tools. We will continue to accommodate remote and home-based work arrangements in an effort to keep our ONWA employees healthy and safe._

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