Analyst, Business

3 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Analyst, Business - Fleet Management is responsible for gathering information and mapping business processes for special projects and initiatives within CN’s Fleet Management Department. The incumbent ensures that all critical requirements are captured and relayed to the project delivery team. The role identifies areas of improvement and offers solutions for optimal task performance. The position liaises with key project stakeholders across various functions and acts as a first point of contact for all queries.

**Main Responsibilities**

**Gather and Manage Business Needs**
- Plan overall implementation timelines and activities for projects and initiatives
- Organize and facilitate workshops, interviews and meetings, mindful of the impact of organizational change
- Create and validate the current and future-state processes with business partners
- Map business processes and roles to activities (Workflow Diagrams, Responsible, Accountable, Consulting, Informed Matrix (RACI), etc.) and follow the Process Classification Framework (PCF)
- Analyze processes to identify business opportunities
- Elicit and document business requirements from internal and external partners (Requirements Traceability Matrix (RTMs), User Stories, Use Case, etc.)
- Analyze, synthesize, document, translate and communicate business information to technical teams and vice versa
- Facilitate communication between stakeholders (Business, I&T, Customers, etc.)
- Lead cross-functional collaboration with other projects or programs to validate business needs
- Understand cross-project dependencies to align project deliverables
- Support the Business in product backlog prioritization
- Analyze, clarify and prioritize project requirements
- Manage requirements throughout the project life
- Maintain requirement changes traceability
- Support the Business team in testing activities
- Apply, and ensure compliance with all CN standards (Security, Project Delivery Methodology, Sarbanes-Oxley (SOX), Financial, etc.)
- Support master data cleanup and transfer activities

**Coach and Train**
- Understand the solution gaps and communicate the impact to the Business
- Support vendor enablement related activities
- Act as first point of contact for all queries
- Coach project team members on delivery approach (Agile hybrid methodology) and business analysis concepts (process mapping, user stories, acceptance criteria, etc.)
- Share business and expertise knowledge with project team members and Business Analysts community

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidences. The role requires occasional travel (~ 5%).

**Requirements**:
**Experience**

Fleet Management Processes
- Between 2 to 5 years of overall work experience
- Demonstrated success working with business and technical teams to plan, develop, refine, and launch solution deliveries and products
- Experience working with Lean Six Sigma and Agile methodologies*
- Any experience for these above would be considered as an asset

**Education/Certification/Designation**
- Bachelor’s Degree in Business Administration, Information System, Computer Science, Engineering or equivalent experience
- Prior experience in the operations of commercial utility vehicle fleets and railroads*
- Any designation for these above would be considered as an asset

**Competencies**
- Shares timely information within and across functions to get things done effectively
- Collaborates with key internal stakeholders to enable higher productivity
- Inspires others with impactful communications and adapts to the audience
- Initiates and drives organizational changes to enable business transformation
- Leverages feedback and coaching to improve performance
- Knows the business and stays current with industry trends to elevate expertise and work
- Influences by translating expertise into practical business outcomes
- Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
- Applies analytical thinking to make recommendations that pursue sustainable performance
- Deals with pressure and change by staying calm to quickly adapt to changes
- Negotiates towards a win-win outcome while taking all points of view into consideration
- Fluently bilingual both

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