Assoc Clinical Specialist

3 weeks ago

Quebec City, Canada Medtronic Full time

In your role, you will be asked to provide clinical support to patients with diabetes for the east part of the province of Quebec. The patient is the center of everything we do at Medtronic. Your professional association must enable you to make insulin adjustment to patients. Some traveling and overnight are involved below 30% of the time. Communication will be key as you will work with customers and team members. Leadership and organisational skill are important as you will have to manage clinics and be their key contact. Positive mindset with a can do attitude are a must as we want to create a great working environment.

Assist in Managing the clinical development, education, and customer education programs pertinent to Medtronic defined products and technology. Participates to Formulate and implement policies and procedures and participates in all facets of clinical and operational decision-making pertaining to the programs of the organizational unit. Trains and educates investigators/customers on proper use of the Medtronic product and technology.

**A day in the life.**
- _Conducts on-site education and / or consulting. _
- _Supports field personnel in providing the best possible outcomes and service for Medtronic customers. _
- _Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s). _
- _Participates in conventions, forums, and meetings to increase product awareness. _
- _Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support. _
- _Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team. _
- _Serves as a technical resource to support sales of a specific medical product or solution. _
- _Responsible for reporting complaints and Adverse Drug Reactions (ADR) _
- Partners with leaders to provide direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support
- Assist to Develop and execute clinical education programs designed to enhance user competencies
- Cultivates close relationship with strategic business partners, including all training centers and opinion leaders
- Provides new employee training on products, technology and materials
- Assist in developing objectives, and programs for marketing and selling the Company’s products
- Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians
- Plans, directs, and coordinates educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
- Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
- Education reporting requirements (Must document all clinical support and education)
- Monthly Business Review with Sales Reps, Regional Sales Managers and Key Account Managers.

**Must haves.**
- _High School Diploma or GED, Associate degree, or; Bachelor’s degree _
- _Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or Minimum 2 years of work experience in the healthcare or engineering field, with an Associate degree, or No minimum relevant experience, with a Bachelor’s degree _. _
- Ability to develop and present educational programs and/or workshops
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
- Skill in organizing resources and establishing priorities
- Knowledge of adult education and communication principles and practices
- Outstanding interpersonal, verbal, and written communication skills and the ability to communicate and work effectively within a diverse community
- Desire to help others
- Composed under stress
- Strategic planning skills
- Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures
- Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
- Ability to organize, prioritize and schedule work assignments
- Working knowledge of conflict resolution and mediation principles and techniques
- Must be willing and able to travel
- Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekend and holidays during the quarter, as determined by local management. Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.
- Must have a valid driver's l

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