Business Development Coordinator

3 days ago


Thornhill, Canada Pfaff Automotive Full time

Business Development Coordinator

Acura of Thornhill Thornhill ON L4J1A1
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
BDC Lead

**Summary**

This position is responsible for assisting customers in booking service appointments for their vehicles.

**Duties and Responsibilities**
- Manage incoming internet, chat and phone inquiries and proactively pursue additional customer leads.
- Arrange Service appointments.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update records in required systems.
- Follow up in a timely manner to ensure customer satisfaction.
- Understand all programs, systems, and procedures.
- Maintain diplomacy and tact when dealing with upset or escalated calls.
- Provide feedback to management concerning potential problems or areas in need of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
- Listen and be attentive to customer needs and priorities so we can provide appropriate suggestions and guidance on our vehicle offerings. Provide superior customer service and achieve highest degree of customer satisfaction.
- Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
- Meet specified monthly targets and goals.

**Skills and Qualifications**
- Experience in a call center environment is mandatory.
- Experience with Microsoft Office is mandatory.
- Previous automotive experience is preferred.
- Outstanding customer service skills.
- French, Mandarin or a second language is an asset.
- Dedicated and determined individual who takes initiative in the workplace.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal and communication (verbal & written English) skills.
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
- Detail orientated and excellent organizational and multi-tasking skills.
- Ability to maintain confidentiality of pertinent data.

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.



  • Thornhill, Canada AWIN-Mercedes Benz Thornhill Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees...


  • Thornhill, Canada AWIN Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing...


  • Thornhill, Canada Acura of Thornhill - Pfaff Automotive Partners Full time

    **Who We Are** At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them. Now, in...

  • Inside Sales

    2 days ago


    Thornhill, Canada PAG Direct Full time

    **Difference Maker** **In the role of Inside Sales /Business Development Representative** Relationship Builder Self-driven Opportunity Generator Customer focused & Attention to detail Dependable and reliable **PAG Direct** is looking for an Inside Sales /Business Development Representative based in Thornhill, Ontario! We are looking for an individual...


  • Thornhill, Canada Brilliant Physiotherapy Advisory Inc. Full time

    Develop policies and administer programs to promote industrial and commercial businessinvestment in urban and rural areas - Design market research questionnaires - Conduct social or economic surveys on local, regional or national areas to assess developmentpotential and future trends - Plan development projects and co-ordinate activities with representatives...


  • Thornhill, Canada Clearoute Inc. Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Work setting**: - Consulting firm **Tasks**: - Participate in fundraising activities for charity or non-profit organizations - Develop and implement marketing and advertising and sales strategies - Consult and advise clients - Assess business opportunities and develop strategies -...


  • Thornhill, Canada Associated Engineering Group of Companies Full time

    **Job Description**: We currently have an opening for an **Administrative Coordinator **based out of our **Markham **office. You will provide administrative support on projects, proposals and at times project deliverables including supporting general administration and office activities for our Ontario operation. **Benefits include flexible work...

  • Project Coordinator

    3 days ago


    Thornhill, Canada AECOM Full time

    Company Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...

  • Account Coordinator

    5 days ago


    Thornhill, Canada Clearoute Inc Full time

    Clearoute Inc. is seeking an organized, flexible and experienced professional to join the team as a full-time Account Coordinator. The Account Coordinator will support Clearoute’s communications team, clients, and executive members by coordinating all internal and external branding efforts. **Responsibilities & Duties**: You will be working closely with...

  • Sales Coordinator

    4 weeks ago


    Thornhill, Canada Grainger Canada Full time

    DESCRIPTION DE L'OFFRE The Sales Coordinator provides support to sales team members who are aligned to contractual customers. The purpose of the role is to shift non-selling activities away from our sales partners, enabling them to reallocate their time to strategic selling activities, resulting in sales growth. The Sales Coordinator is responsible for...


  • Thornhill, Canada CAA Club Group Full time

    **About Us**: - Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results._ - We are caring. We are leaders. We are innovators. We are collaborative._ - We...


  • Thornhill, Canada Thornhill Hyundai Full time

    **PAG Direct is looking for a Service Appointment Coordinator to join our growing team at Thornhill Hyundai!** The Service Appointment Coordinator team plays a critical role in growing the business at PAG Direct. We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing Business...


  • Thornhill, Canada Reena Full time

    **Who We Are**: Reena is a non-profit organization that has provided community services for people with developmental disabilities while promoting dignity, individuality, independence, personal growth and community inclusion within a framework of Jewish culture and values since 1973. Reena advocates for people, and supports individuals to develop...


  • Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    Coast2Coast First Aid & Aquatics, Canada's foremost company in safety and aquatics training courses, supplies, and equipment, is currently seeking a highly organized and detail-oriented HR Coordinator. The HR Coordinator brings an energetic results-oriented attitude to all initiatives that accurately reflect the brand. They are passionate about supporting...

  • Sales Coordinator

    6 days ago


    Thornhill, Canada AWIN - Willowdale Subaru Full time

    Our Willowdale Subaru Dealership is looking for a Pre-Owned Sales Coordinator to join our amazing team! **Job Purpose** The Sales Coordinator assists the Sales Management Team to ensure efficient administrations of all New/Pre-Owned vehicles for the Sales Department. This includes reception assistance as required. **Responsibilities** - Maintain all used...


  • Thornhill, Canada Coast2Coast First Aid & Aquatics Inc. Full time

    Coast2coast First Aid & Aquatics Inc is a leading provider of safety programs in Canada. We offer a wide range of safety training courses and programs to individuals and businesses across Canada. Our mission is to provide our customers with the highest quality safety training and services available in the industry. **Responsibilities**: - Manage and...

  • Salon Coordinator

    2 weeks ago


    Thornhill, Canada Tonyc Salon Full time

    We are currently looking for enthusiastic, energetic, and organized coordinators, who love to create an excellent customer experience for our clients. The Salon Coordinator will have a variety of front desk responsibilities including answering inquiries, setting appointments, etc. As well as on the Floor Responsibilities, ensuring customer satisfaction and...

  • Salon Coordinator

    1 week ago


    Thornhill, Canada Tonyc Salon Full time

    We are currently looking for enthusiastic, energetic, and organized coordinators, who love to create an excellent customer experience for our clients. The Salon Coordinator will have a variety of front desk responsibilities including answering inquiries, setting appointments, etc. As well as on the Floor Responsibilities, ensuring customer satisfaction and...

  • Salon Coordinator

    2 weeks ago


    Thornhill, Canada Tonyc Salon Full time

    We are currently looking for enthusiastic, energetic, and organized coordinators, who love to create an excellent customer experience for our clients. The Salon Coordinator will have a variety of front desk responsibilities including answering inquiries, setting appointments, etc. As well as on the Floor Responsibilities, ensuring customer satisfaction and...

  • Wellness Coordinator

    15 hours ago


    Thornhill, Canada CAA Club Group Full time

    **About Us**: CAA is looking for a Wellness Coordinator to join our growing team. This dynamic individual should have post secondary education in the area of health and wellness and be passionate about helping people achieve their wellness goals. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe -...