Associate Manager

4 weeks ago

Halton Hills, Canada Kate Spade Full time

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

**The successful individual will leverage their proficiency in retail to**

**Client & Service Expert**:

- Development of business driving initiatives that build a repeat business or that attracts a new customer.
- Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
- Ensure all associates and leadership complete the sales training program and develops strong product knowledge across all categories.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

**Leadership Presence/Steward of Talent**:

- Assist SL/Area Leader with the achievement of financial success through improvement of measurable results that positively impact the store performance.
- Responsible for assuming the SL role in manager’s absence, if applicable.
- Lead by example with the achievement of personal sales goals.
- Educate team on product, sales plans, personal goals, measurable stats and is able to coach to these stats to ensure business in maximized.
- Ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings.
- Ensure all open positions are posted and managed through iCIMs.
- Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports.
- Utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary.

**Building Brand Equity**:

- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to Senior Store Leader/Area Leader in order to increase customer service and sales.

**Operational Excellence**:

- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Assist Senior Store Leader/Area Leader with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
- Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets; conduct self audits.
- Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.
- Partner with warehouse to effectively manage workload planning, markdowns & merchandise flow processes.
- Maintain office and facility organizational and cleanliness standards.

**The accomplished individual will possess...**
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team-environment
- Proficient in windows-based software such as excel, word and outlook

**An outstanding professional will have...**
- Minimum 3 years management experience in a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred

**Physical Requirements...**
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders

**Our Competencies for All Employees**
- *

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