Retail Sales Associate

2 days ago

Halton Hills, Canada Columbia Full time

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Retail Associate you’ll serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork.

**HOW YOU’LL MAKE A DIFFERENCE**:

- Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
- Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
- Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
- Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently

**YOU HAVE**:

- No specific education required (High School Diploma or GED preferred)
- 2 (or less) years of experience in position or specialization
- Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone

**JOB CONDITIONS**:

- Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
- Occasionally requires the ability to work in place
- Ability to clearly communicate with others
- Availability to work a flexible, often changing retail schedule to support needs of the business which may change seasonally and in response to business trends or forecasts

Additionally, associates must perform all required cash register transactions, such as sales and exchanges, expeditiously and with a high level of accuracy. Processing returns may also be required in absence of management.

Retail associates will be responsible for stocking merchandise by receiving daily shipments and distributing to the sales floor. They must maintain a neat and orderly appearance of store facilities by cleaning, organizing and tidying and keeping product sized and straightened.

A high professional standard in individual behaviour is also required of all retail associates; demonstrating respect, courtesy and professionalism.

Good interpersonal and service-oriented skills are required with the ability to read, write, speak, and understand English. Basic math ability is also a requirement. Retail associates must have the mental ability to conduct interpersonal interactions with other company personnel and customers, and learn established guidelines.

Retail associates must have the physical ability to use telephone, computerized cash register, perform repetitive movements of the arms and shoulders, stand for extended periods of time, move freely around store, and regularly lift/carry up to 40 pounds.

High school education is required for this position, with experience in retail operations preferred.

These positions may require hours that exceed 8 hours per day and/or 40 hours per week during peak periods. **Incumbent must also be available to work weekends and holidays.**
- This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. _**_No phone calls accepted_**_._
- Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants w

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