Summer Student
2 months ago
**About the Workplace Safety and Insurance Board (WSIB)**
We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.
At the WSIB, you’ll have the opportunity to:
- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing
Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.
**Where potential meets purpose**
**Summer student recruitment**
The WSIB is committed to providing opportunities for students to gain meaningful hands-on work experience and to offer insight into future employment opportunities and career options within the WSIB. When you join the WSIB, you start to put your academic experience into practice as you work on challenging assignments and take ownership of projects. We also offer training programs for each stage of career advancement. Our learning and development programs are focused on developing the core competencies that reflect our organizational values and define the skills, knowledge and behaviours we believe are critical to achieving personal and professional success.
One of our greatest strengths is our people, and our collective desire to make Ontario a safer, healthier and more equitable place to live and work.
We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.
We are committed to making our recruitment process equitable and accessible. Should you require accommodation at any stage of our recruitment process, please let us know and we will work with you to meet your needs.
You can visit our website to learn more about equity, diversity and inclusion and read our Accessibility Policy.
**About the CSR role**
The Customer Service Representative is responsible for receiving and responding to inquires related to the claims, health care benefits, and other services offered by WSIB. These inquiries may come from both internal and external stakeholders via various telephone and online channels. The Customer Service Representative strives to provide our stakeholders with the best customer experience while supporting the values and principles of the WSIB.
As a Customer Service Representative, you will provide assistance and accurate information to the party making the inquiry. For situations where you are unable to provide first-contact resolution, you will direct the inquiry to the appropriate internal business partner. Inquiries to be addressed may include incident reporting, claim status, loss of earning benefits, health care benefits, return to work and recovery services, access and appeals, online user support services, compliance, prevention and WSIB policies.
**On a practical level, you would**
- Answer and direct inquiries from workplace parties, internal business partners or others. Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaborating with the caller to provide further solutions.
- Identifying and taking immediate/appropriate action in accordance to internal resources when dealing with callers in crisis, escalations, media calls, security files, privacy breaches and changes in government legislatipn that require special call handling.
- Provide written responses to inquiries received via online services and provide user support to our stakeholders using these online services.
- Proactively collect information from workplace parties regarding their claim to assist our internal business partners for decision-making purposes.
- Accessing various WSIB computer systems and resources to provide specific information on a claim, to notate actions taken during a call, to complete and generate various letters and WSIB forms, and to update profile information as required.
- Performing other duties as assigned or required.
- Perform all duties while providing an empathetic and accurate customer experience
**Professional Requirements and Qualifications**:
Applicants must be:
- Legally authorized to work in Canada
- Must currently be a post-secondary student who is enrolled as a full-time, post-secondary student in a recognized institution in September 2025.
- Final year students will need to provide proo
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