Resource Planner Cpo

2 weeks ago

Mississauga, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

In this role you will provide resource planning and real time management services to designated lines of business in Insurance.

**What will you do?**
- Utilize staffing forecast for bi-annual shift bid. Meet with the business to determine optimal staffing scenario providing relevant recommendations (fixed, flex, part-time) and complete bid process in timely manner. Mini-bid process may be used.
- Maintain and analyze vacation schedule, initiate planning for stat holidays, document processes that work well for future. Communicate to all impacted parties once dates determined (ex: routing team)
- Perform two phased gap analysis (SGA), completing break optimization, skill gap analysis ensuring local provincial rules are adhered to
- Support the businesses through dedicated time answering Command Centre phone as Prime/Backup. Ensures schedule of coverage is up to date.
- Initiate contact/communication with business based on real time events and defined SL management plans which may include OT/UT, event cancellations etc.
- Verint/GA maintenance activities such as new hires cohorts, terminations, profiles, skilling.
- Manage CPO communications on relevant topics to all stakeholders, working with Operations when required to ensure business change management processes included in process updates

**What do you need to succeed?**

Must-have
- Know the Contact Center business and have worked in Virtual environment
- Proven experience or knowledge in using practices, processes & technology tools in Contact Centre environments across a broad span of RBC businesses
- Proven WFM and Contact Centre background coupled with a client first orientation aligned to strategic client and employee value propositions
- Strong technical knowledge of Contact Centre source systems e.g. Aspect, Genesys, eWFM etc.
- Sound understanding of Contact Center Metrics and key performance drivers

Nice-to-have
- Knowledge of RBC Contact Centre Businesses, Processes, Procedures & Technology
- Project management experience

**Special Conditions**

Please note this is a 18 month contract and can be based in any city across Canada.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities

**Job Skills**

**Additional Job Details**

**Address**:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

**City**:
MISSISSAUGA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
INSURANCE

**Job Type**:
Contract (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2024-12-03

**Application Deadline**:
2024-12-19

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Resource Planning Expert

    2 weeks ago

    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Are you a strategic thinker with expertise in resource planning and real-time management? Do you have experience working in virtual environments and providing business and technical expertise to support analytics processes? We are seeking a skilled Resource Planner CPO to join our team in Mississauga, Canada.About the RoleIn this role, you will provide...

  • Planner, Resource

    6 months ago

    Mississauga, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Planner, Resource

    6 months ago

    Mississauga, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Project Planner

    6 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Project Planner** **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the...

  • Lead Planner

    3 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Lead Planner** **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the future...

  • Junior Planner

    3 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Junior Planner** **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the...

  • Lead Planner

    2 weeks ago

    Mississauga, Canada AtkinsRéalis Full time

    Lead Planner Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place! Come join us in reshaping the future with...

  • Lead planner

    5 months ago

    Mississauga, Canada AtkinsRéalis Full time

    Job Description Lead Planner Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place! Come join us in...

  • Lead Planner

    4 months ago

    Mississauga, Canada AtkinsRéalis Full time

    Job Description Lead Planner Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place! Come join us in...

  • City Planner

    4 months ago

    Mississauga, Canada Bison Transport Full time

    As a City **Planner **you are accountable for coordinating assets to satisfy the needs of clients, drivers and the company. Your key role as Planner are to accurately predict availability and potential of assets in your assigned region, and properly acquire freight to effectively utilize those assets in the best of interest of the company. You are a natural...

  • Planner

    6 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Planner**: **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the future with...

  • Planner

    4 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Planner** **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the future with...

  • Planner

    2 weeks ago

    Mississauga, Canada AtkinsRéalis Full time

    **Planner** **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the future with...

  • Planner

    2 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Planner** **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the future with...

  • Material Planner

    6 months ago

    Mississauga, Canada Dawn Staffing Solutions Canada Full time

    One of our manuafcturing clients in Mississauga is looking for a Production / Material Planner. **Responsibilities**: As the Production Planner you are responsible for the following, Thoroughly planning use of productive resources to best utilize and meet customer demands Following up on planning actions to ensure they are being followed Reviewing stocking...

  • Material Planner

    6 months ago

    Mississauga, Canada Puratos Full time

    **POSITION TITLE**: Material Planner **LOCATION**: Puratos Canada Inc., Mississauga **STATUS**:Full Time **REPORTS TO**: National Procurement Manager **IN CASE OF ABSENCE**:Duties would be performed by alternate Material Planner or Procurement Lead **1. POSITION OVERVIEW** The Material Planner will be responsible for coordinating the purchasing...

  • Bilingual Reactive Resource Planner

    6 months ago

    Mississauga, Canada Philips Full time

    **Job Title**: Bilingual Reactive Resource Planner (French) - Mississauga, ON, Canada **Your role**: - Creating reactive planning for all service operations resources related to the workload of order realization and services delivery. - Delivering an effective and efficient planning in line with business objectives and obligations. - Acting as the single...

  • Production Planner

    6 months ago

    Mississauga, Canada Lumen Dynamics Inc. Full time

    ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace...

  • Production Planner

    6 months ago

    Mississauga, Canada Excelitas Technologies Full time

    Excelitas is seeking leaders and innovators to join our global team! ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial,...

  • Planner

    3 months ago

    Mississauga, Canada AtkinsRéalis Full time

    **Planner** **_ Are you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You’ve come to the right place!_** **Come join us in reshaping the future with...