Omies (Guest Experience)
4 days ago
OTM Clothing Co. is seeking dedicated and highly capable educators for our upcoming store in Toronto who are passionate about our product, connecting and uplifting others + the community, and spreading brand awareness.
**About OTM CLOTHING CO.**
We are OTM CLOTHING CO., an ecofriendly pay it forward company focused on providing sustainable clothing that not only looks good but goes good. Our points of difference focus on providing our guests with the following:
- **Sustainable + Organic + Recycled Fabrics**:Our clothing is manufactured only using sustainable materials.
- **Low Maintenance **:Our fabric for all of our clothing is machine washable.
Our vision is to create uplifting experiences for guests in-store, from providing incredible sustainable clothing to building and maintaining lifetime relationships with our guests. Culture is very important to who we are - our store features a complimentary kombucha on tap and meditation and yoga room to get your zen on.
**Who You Are**
You are an amazing human being first and foremost and value integrity, compassion, and honesty. You are an essential part of educating our guests and creating an amazing guest experience through connection and community.
You take initiative and are agile in adapting to the ebbs and flows of the day to day functions. You work closely with the store lead executing daily agendas and goals.
**Must Haves**
- You have a passion for helping and educating others and delivering an exceptional experience for guests
- You integrate fun as a way of being and working
- You are coachable
- You communicate with honesty and kindness, and create the space for others to do the same
- You lead with courage, knowing the possibility of greatness is bigger than the fear of failure
- You foster connection by putting people first and building trusting relationships
**Day in the Life**
- You are accountable for the experience your guests. You ensure that every guest receives an outstanding experience, and you speak authentically about our product, community and culture
- You can prioritize and adapt to daily needs in the moment and can hold space for feedback and guidance when needed
- You assist in preparing the store for the day including replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed
- You ensure items from fit rooms are cleaned, organized and returned to appropriate area
- You arrange shipping from store to guests, stores and warehouse as needed
- You help lead in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
- You utilize Point of Sale system, process payments, refunds/exchanges and issue gift cards
- You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
- You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
- You are responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising
- Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
**Job Types**: Part-time, Fixed term contract
Pay: $18.00-$22.00 per hour
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- Paid time off
- Store discount
- Wellness program
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Toronto, ON M5V 1Z4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
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