Cloud Sup Eng I

2 months ago

Toronto, Canada Amazon Web Services Canada, Inc. Full time

1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Fluência verbal e escrita em português.
- A proficiência na língua inglesa é obrigatória.
- Mais de dois anos de experiência técnica profissional em setores ligados à Internet, com foco na solução de problemas e depuração de sistemas técnicos.
- Bacharelado em Tecnologia da Informação, Ciência da Computação, Engenharia, Matemática ou disciplina técnica equivalente.
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- Basic qualifications
- Verbal and written fluency in Portuguese.
- Proficiency in English is mandatory.
- More than two years' professional technical experience in Internet-related sectors, with a focus on problem-solving and debugging technical systems.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Mathematics or equivalent technical discipline.

Como a maior provedora de serviços de nuvem do mundo, a Amazon Web Services (AWS) tem transformado o setor de computação em nuvem com mais de 200 produtos e serviços em destaque. As equipes de engenharia do AWS Support estão presentes em todo o globo e implementam soluções inovadoras de computação em nuvem, além de solucionarem problemas técnicos. Como engenheiro(a) de suporte em nuvem, você estará na vanguarda dessa tecnologia revolucionária e atuará como “embaixador(a) da nuvem” em todos os produtos pertinentes. Você fornecerá aos nossos clientes as ferramentas e táticas necessárias para que eles tirem o máximo proveito dos investimentos feitos em produtos e suporte e contribuirá com uma escala de trabalho global para auxiliar uma seleção internacional de empresas e desenvolvedores que estão aproveitando um conjunto crescente de serviços e recursos para executar aplicações essenciais de forma ininterrupta.
Você gostaria de trabalhar com as tecnologias de computação em nuvem mais recentes? Tem familiaridade com as práticas recomendadas em aplicações, servidores e redes? Se isso tudo te entusiasma, você pode ser a pessoa que estamos procurando
O QUE ESPERAR DE UMA VIDA NA AWS?
Seus dias de trabalho serão repletos de novos e empolgantes desafios. Confira algumas das atividades listadas abaixo.
- Trabalhar em problemas críticos e altamente complexos de clientes que podem abranger vários serviços da AWS.
- Aplicar técnicas avançadas de solução de problemas para trazer respostas exclusivas às necessidades individuais dos nossos clientes.
- Fazer uso da sua ampla experiência de suporte ao cliente para oferecer feedback às equipes internas sobre como melhorar os serviços.
- Conduzir projetos táticos e estratégicos que aperfeiçoem os processos de suporte e a experiência dos nossos clientes com o suporte técnico.
- Redigir tutoriais e artigos técnicos, assim como compor vídeos instrutivos, para a comunidade de desenvolvedores.
- Atuar em dias e horários que atendam às demandas dos clientes, podendo incluir fins de semana (de forma rotativa), visto que operamos em um modelo de escala de trabalho global, com instalações localizadas em todo o mundo.

POR QUE O AWS SUPPORT? - Em primeiro lugar, trata-se de uma função de suporte ao cliente - na nuvem.
- De maneira geral, você será responsável principalmente por resolver problemas dos clientes por meio de uma variedade de canais de contato, os quais incluem web, chat ao vivo e telefone.
- Você receberá treinamento autoguiado e também ministrado por instrutores para auxiliar no desenvolvimento das habilidades necessárias para o sucesso na função.
- À medida que sua carreira avança, você também poderá ter a oportunidade de treinar/orientar recém-contratados, desenvolver e apresentar treinamentos e participar de admissões.
- Você terá acesso a diversas opções de crescimento na carreira dentro da organização, para que seja possível atingir suas maiores metas profissionais.

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WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:

- Work on critical, highly complex customer problems that may span multiple AWS services
- Leverage your extensive customer support experience to provide feedback to internal teams on how to improve services.
- Drive tactical & strategical projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- As we operate on a follow-the-sun model, with sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

WHY AWS SUPPORT? - First and foremost, this is a customer support role - in The Cloud.
- On a typical day, you will be primarily responsible for solving customer’s issues through a variety of customer contact channels which include web, live chat, and telephone.
- You will be provi

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