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IT Helpdesk Analyst

4 months ago

Burlington, Canada Stack IT Full time

Minimum 1 year of real-world experience in Information Technology
- Experience with VoIP, AV, TCP/IP Networking, routers switches, firewalls equipment and/or security systems is an asset **Functions**:

- Provide effective technical and general functional support to the user community by onsite workstation, printer, fax visits to perform advanced troubleshooting when required. Ensure that client downtime is mínimal during onsite visits. Ensure workstation standard builds are adhered to if software or OS installs / patches / changes are required
- Monitor and do daily system checks to ensure specific systems are functionally correctly. Expediently alert necessary peers of failed checks or issues to avoid unnecessary user downtime.
- Actively participate in various technical initiatives and projects as required by Management.
- Cleanup, inventory management and tracking of technical assets
- Scheduling and follow-up of technical support issues to ensure completion of resolved issues
- Note: Required to lift packages of up to 20kg (50 lbs) in weight_

**Job Type**: Fixed term contract
Contract length: 2 months

**Salary**: $23.00-$25.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- TCP/IP: 1 year (preferred)
- Windows: 1 year (preferred)
- VoIP: 1 year (preferred)
- Cisco routers: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: One location