Site Support Specialist

2 weeks ago

Kitchener, Canada Canadian Mental Health Association Waterloo Wellington Full time

Posting closes: January 3, 2023 at 5:00pm

**About Us**:
**The Canadian Mental Health Association** Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise (2019).

**Why Join our Team**:
Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.

Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.

Commitment to Health and Safety - We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.

**The Opportunity**:
We are recruiting for a **SITE SUPPORT SPECIALIST**
- **_This is a regular full-time role (35 hours per week Monday to Friday 9am to 5pm) _**based at 67 King St. E. Kitchener with travel to other sites as needed.**

As an integral part of the Site Support and Information Services Team the role of Site Support Specialist functions as a point of contact and communications link for the agency. The Site Support Specialist will respond to both in-person and telephone inquiries and will assist the Site Coordinator with site duties/office management and communication. This role provides some basic ECR (Electronic Client Record) interface functions with HIM (Health Information Management) and will provide a range of administrative support services to the site. This position reports to the Team Lead, HIM and Quality.

Qualifications:

- Completion of post-secondary education related to health records / Medical secretary
- Relevant experience in a mental health/ healthcare environment
- Excellent customer service skills
- Excellent communication skills (oral and written)
- Demonstrated understanding and sensitivity to social and cultural diversity
- Valid driver’s license and own transportation as travel is required

Qualified applicants are invited to submit a resume and cover letter outlining how your skills, qualifications and experience meet the position requirements.

**COMPENSATION AND RATE OF PAY: Level 3 (OPSEU) - $24.11 to $29.29 per hour**

**Experience**: Required
- Medical Secretary

**Education**: Required
- College Diploma or better

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