Production Systems Specialist

2 weeks ago


Quebec City, Canada Konica Minolta Full time

We’re looking for a Production Systems Specialist to_ _join our team
- Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable._

**What We Offer**
- A collaborative, transparent, and engaging culture, working with awesome technology
- Competitive salary and performance-based variable compensation
- Flexible work options
- Employee Growth & Development
- Tuition Reimbursement Program
- Health Benefits Package
- Retirement Package
- Plenty of vacation and personal days
- Diversity and inclusion Program
- Employee Discounts
- Employee and Family Assistant Program
- Global Career Opportunities
- Vibrant social crew to organize team events, fundraising, and community initiatives

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No We are no longer a camera company, but our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team. From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

**What you’ll do here**
- Maintain and repair Production systems and resolve complex customer printing issues
- Maintain effective relationships with customers and sales
- On-site service of MFPs
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- Maintain accurate records
- Assist other team members as required
- 15% - Lead referrals, assists with customer assessments and solution design
- 85% - break-fix and customer support
- Seeks opportunities to improve territory parts budget and inventory control
- Perform other relevant duties as assigned

**What you bring to the table**:

- 2 - 4 + years of experience within the Install and troubleshoot printing and scanning solutions
- Familiar with printing from common business apps and graphics programs
- CompTIA A+ Certification (or equivalent experience)
- Electronic/Technical degree preferred
- Advanced network installation of production systems to include Fiery and Creo, Command Workstation
- Basic understanding of solutions portfolio, strong knowledge of PP solutions
- Excellent working knowledge and certification of color, mono production systems
- Working knowledge of calibration, and RIP configurations
- Excellent verbal, written and interpersonal abilities
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement
- Standby and afterhours work may be required
- Other duties as assigned
- Required to achieve Expert Level Certification within specified timeline
- Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._

KM


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