Manager of Support Services
2 months ago
**MANAGER OF SUPPORT SERVICES - EAST**
**Temporary, Full-Time 6 Month Contract**
**(with possibility of extension)**
**Location: Thunder Bay, Ontario**
Community Services for Independence North West (CSINW) is recognized as a leading community support service provider, serving persons with disabilities and seniors in Thunder Bay and NW Ontario since 1975.
Under the direct supervision of the CEO the **_Temporary Manager of Support Services - East _** is responsible for managing and administering the services of the seven (7) Supportive Housing Sites in
Thunder Bay. This includes directing and coordinating personnel and participating in the development and administration of organizational services in accordance with organizational and Board by-laws and policies, and in keeping with Provincial statutes, regulations, and policies. This position will work in conjunction with the Manager of Support Services - West and will provide vacation relief as required.
All functions of this position will be done with high levels of quality in conjunction to the organizations mandate:
**_"To provide quality services, which empower all persons with physical disabilities, to live safely and _**
**_independently in the community.”_**
Our organization is committed to attaining consumers' ideals by developing and fostering:
- Strong values and practices
- Enrichment opportunities and innovative options in response to consumer's goals
- Harmonious working relationships with respect for consumer's individuality
**PRIMARY DUTIES**
The Manager must have the ability to meet the following accountability goals:
- Knowledge of the management techniques that are required to manage non-profit consumer driven programs that promote independent living for persons with a disability.
- Under guidance from the CEO, direct the operations of the Supportive Housing Program in
Thunder Bay including the development, implementation, and review of agency and individual service plans in accordance with the needs of consumers and Provincial Program Guidelines; report results as required to the CEO.
- Through the direction of the CEO, ensure that all Board decisions pertaining to the operations of the Thunder Bay Supportive Housing Program are consistent with and enacted according to policies, regulations, and by-laws.
- Ensure quality services are delivered within the current budget and in a cost effective and humanitarian manner within the guidelines of the Board policies, Government Funding, and
Administrative Agencies.
- Assist in developing and implementing operational plans for the Thunder Bay Supportive
Housing Program in collaboration with the appropriate staff.
- Prepare funding proposals as required.
- Ensure that funds are spent appropriately; monitor the program expenditures according to budget guidelines.
- Monitor the effective use of consumer services and adjust scheduling to maximize effectiveness of services and resources.
Program. In collaboration with Program Co-ordinators, complete assessments, consult with theSupport Services Standing Committee and co-ordinate implementation of service.
- Oversee the Thunder Bay Supportive Housing Program including service evaluation and quality assurance.
- Follow established procedures for handling and investigating complaints and their resolution.
- Supervise Program Co-ordinators and meet with them regularly to discuss all aspects of program operations.
- Oversee scheduling, orientation, and training.
- Attend and participate in Management meetings, Program staff meetings, and all other appropriate Operational Team meetings.
- Respond to employees and consumers in a caring and patient manner.
- Model professionalism in accordance with the organization’s code of conduct.
- Maintain confidentiality in accordance with the organization’s Confidentiality Policy.
- In conjunction with the Human Resources Manager: o Participate in grievances, labour management meetings and collective bargaining/negotiations as required. o Participate in recruitment, including recommendations on hiring and changes in organizational structure. o Participate in performance management, disciplinary matters, and workplace investigations as required.
**QUALIFICATIONS**
To take on the role of the Temporary Manager of Support Services - East, you must have:
- Minimum of 7 to 10 years of extensive experience at a senior management level in a unionized work environment, or equivalent; possess management knowledge and experience required to manage a multi service, non-profit organization that promotes independent living for persons with a disability.
- Degree or Diploma in a related field (e.g. Business Administration, Human Services)
- Skills in strategic planning and knowledge of program evaluation.
- Strong facilitation and teamwork skills.
- Experience and skills in labour management including good negotiation, conflict resolution and problem-solving skills.
- Ability to work effectively with governme
-
Manager Central Support Services
2 weeks ago
Thunder Bay, Canada City of Thunder Bay Full time**Job Description**: **The Corporation of the City of Thunder Bay** **has a rewarding opportunity for a** **Manager - Central Support Services!** Work Location: Thunder Bay Thunder Bay is the largest community on Lake Superior. With a census metropolitan area population of 123,258 (Census 2021), it is the most populous municipality in Northwestern...
-
Coordinator Support Services
2 weeks ago
Thunder Bay, Canada City of Thunder Bay Full time: **General Information**: **ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression....
-
Support Services Specialist
1 week ago
Thunder Bay, Canada City of Thunder Bay Full time: **General Information**: **ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression....
-
Project Manager
2 weeks ago
Thunder Bay, Canada Home and Community Care Support Services Full time**Job Description**: - Project Manager - Job Posting- North West- November 2023**_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** *** Competition Number**:NW23-111 **Posting Date**:November 14, 2023 **Posting Closing Date**:December 04, 2023 **Reports To**:Manager, Strategy and Project Management Office **Employment Status**:Permanent,...
-
Behavioural Interventionist Manager
1 week ago
Thunder Bay, Canada Pinnacle Support Full timePinnacle Behavioural Support is searching for experienced and motivated leaders to manage client care within our In-Home and Residential services. Applicants should have a strong foundational knowledge of mental health, trauma-informed approaches, conflict management, and verbal de-escalation techniques. Three years of related management experience is...
-
Supervisor - Administrative Support Services
1 month ago
Thunder Bay, Canada City of Thunder Bay Full time: The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and...
-
Victim Support Programs Manager
1 month ago
Thunder Bay, Canada Nishnawbe Aski Legal Services Corporation Full time**Nishnawbe-Aski Legal Services Corporation** **Employment Opportunity** Nishnawbe-Aski Legal Services Corporation is presently recruiting for a **VICTIM SUPPORT PROGRAM MANAGER** Thunder Bay, Timmins, Kenora, Sioux Lookout, ON The **Victim Support Programs Manager** ensures the delivery of Victim and Witness Liaison program and Victim Quick Response...
-
Rehabilitation Support Worker
5 days ago
Thunder Bay, Canada Brain Injury Services of Northern Ontario Full time**_Please note: In addition to the posted rate of pay there is the additional PSS wage enhancement of $3.00 per hour that will be added to rate of pay for direct service with clients._** Under the supervision of the Supervisor, the Rehabilitation Support Worker provides homemaking, personal care and attendant services to clients. The Rehabilitation Support...
-
Rehabilitation Support Worker
1 week ago
Thunder Bay, Canada Brain Injury Services of Northern Ontario Full time_**Please note: In addition to the posted rate of pay there is the additional PSS wage enhancement of $3.00 per hour that will be added to rate of pay for direct service with clients.**_ Under the supervision of the Supervisor, the Rehabilitation Support Worker provides homemaking, personal care and attendant services to clients. The Rehabilitation Support...
-
Manager, Information Services
1 month ago
Thunder Bay, Canada The District of Thunder Bay Social Services Administration Board Full time**Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Application Form.** The District of Thunder Bay Social Services Administration Board (TBDSSAB) is the service system manager for Child Care and Early Years Programs, Community Housing and Homelessness Prevention...
-
Service Manager
3 weeks ago
Thunder Bay, Canada Tikinagan Child & Family Services Full timeBY MAIL: P.O. Box 627, Sioux Lookout, ON P8T 1B1 - BY FAX: (807) 737-4550 Service Manager - Competition #: - 2023-MGMT-003- Location: - Thunder Bay, ON- Alternate Location: - FT/PT Status: - Full Time (Regular)- Closing Date: - Open Until Closed April 14, 2023**Position Overview**: As a member of management and reporting to a Director of Services, each...
-
Service Manager
3 weeks ago
Thunder Bay, Canada Tikinagan Child & Family Services Full timeBY MAIL: P.O. Box 627, Sioux Lookout, ON P8T 1B1 - BY FAX: (807) 737-4550 Service Manager - Competition #: - 2023-MGMT-002- Location: - Thunder Bay, ON- Alternate Location: - FT/PT Status: - Full Time (Regular)- Closing Date: - Tuesday, March 14, 2023**Position Overview**: As a member of management and reporting to a Director of Services, each Service...
-
Community & Personal Support Services Manager
2 months ago
Thunder Bay, Canada Dilico Anishinabek Family Care Full timeShare This: **Positions available: 1 - Permanent Full Time**: **Closing date: April 11, 2023**: Under the direction of the Director of Health (or designate) the Health Manager is responsible for assisting in the operation of health services as well as responsibilities for knowledge and information management, support and advocacy for the ongoing development...
-
Tenant Support Worker
1 week ago
Thunder Bay, Canada The District of Thunder Bay Social Services Administration Board Full timeLooking for a rewarding career change? Join our team! The District of Thunder Bay Social Services Administration Board (TBDSSAB) is a **temporary full-time** **Tenant Support Worker.** **Closing date is March 24, 2023.** TBDSSAB supports people to improve their lives and become self-sufficient. We do this as the service system manager for vital, quality...
-
Support Services Worker
3 weeks ago
Thunder Bay, Canada City of Thunder Bay Full timeThe City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and...
-
Support Services Worker
1 week ago
Thunder Bay, Canada City of Thunder Bay Full timeThe City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and...
-
Service Support Administrator
1 month ago
Thunder Bay, Canada Loch Lomond Equipment Sales Full time**Company description** Loch Lomond Equipment Sales is an authorized dealer for Prinoth new and reconditioned snow groomers, Argo Xtreme Terrain Vehicles and FAT TRUCK®. Our core focus is to offer quality snow cats, support vehicles, miscellaneous equipment and product support to the winter ice road construction sector. We also offer grooming equipment...
-
Manager-ft IT Support
1 week ago
Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time**Ref# 23NON002** **1 ‑ Full Time ‑ Manager** **Information Technology** The Manager IT Support is responsible for managing the activities and staff of the Information Technology (IT) Help Desk (tier‑1) and tier‑2 Support Analysts. The Manager provides leadership and supervision of automated call management, client call tracking and...
-
Coordinator Support Services
2 weeks ago
Thunder Bay, Canada City of Thunder Bay Full time: The **City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and...
-
Quality and Risk Specialist
2 weeks ago
Thunder Bay, Canada Home and Community Care Support Services Full time**Job Description**: - Quality and Risk Specialist - Job Posting- North West- November 2023**_ CARE AND BE CARED FOR - THIS IS YOUR HOME_** **Competition Number**: NW23-109 **Posting Date: **November 20, 2023 **Posting Closing Date**: December 08, 2023 at 4:30 p.m. EST **Reports To**: Manager, Quality and Risk **Employment Status**: Permanent...
