Junior IT Technician
6 months ago
**The Role**
**The Company**
We are a 100% employee-owned consulting engineering firm, but we are also more than that. Our diverse crew includes engineers, technologists, biologists, agrologists, planners, scientists, and more. We began in 1975 and work together in an environment that empowers us to think differently about real-world problems. We want to work with those who, like us, take pride in creating **INNOVATIVE** solutions that push the boundaries of conventional practices.
In addition, we seek opportunities for continuous improvement in our work and support those who have a passion for **EXCELLENCE.** Here, we care about each other and strive to create a fun, open and engaging environment that leverages our individual strengths and encourages vibrant discussion.
**What You’ll Do**
- Maintaining our helpdesk system; picking up, resolving and escalating tickets as required
- Installing and configuring software and computer systems
- Troubleshooting and resolving software and hardware issues
- Providing staff training
- Creating and maintain IT documentation
**What You’ll Bring**
- A positive and motivated personality
- Certificate or Degree in a computer-related field or experience in a technical support role
- 0-2 years of relevant work experience preferred
- Working knowledge of Windows 10, Windows 11, and MAC OS; Microsoft AD; Microsoft M365 Admin; Microsoft Server; Switching, Routing, and Firewalls
- Excellent interpersonal and communication skills (oral and written) and be able to work with team members in a multi-disciplinary environment
- A desire to learn new skills and an eagerness to grow within your role
- A valid driver’s license (in good standing) is mandatory, and the ability to travel occasionally to any of our offices in BC and Alberta
**What We Offer**
- A hybrid-remote work environment
- Competitive salary and a generous performance-based bonus
- An opportunity for share ownership upon meeting the eligibility criteria
- Excellent benefits, including extended health, dental, vision and health care spending account
- Employee and Family Assistance Program that offers 24/7 support for all employees and their family members via phone or online
- Annual Health & Wellness Allowance
- Ability to create your own work schedule and flexibility for your workday
- Relocation support, if applicable and the ability to work from any of our 5 offices
- Career Coaching program and continuous support for professional development and growth
- An employee-centric culture that includes sport participation, various team memberships, and team building activities
- Direct guidance from experienced teammates and an opportunity to work with an award-winning team
- And more
**Wage Range**
- $60,000 - $65,000 per year, wage is dependent on years of experience
**Come and build your future with us.**
- We acknowledge that we are on the unceded, traditional & occupied territories, and as guests of the First Nations and the Métis Nation. We are grateful for the opportunity to work from this land._
**Salary**: $60,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- IT support: 1 year (preferred)
Work Location: Hybrid remote in Burnaby, BC V5C 6G9
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