Employment Support Counsellor

6 months ago

Mississauga, Canada VPI INC. Full time

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rests on 4-pillars which are Ethics, Passion, Innovation and Courage which supports the desire and passion to make a positive and sustainable impact for the individuals we serve.

**VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members to be their authentic selves.**

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, life stabilization support, leading to sustainable employment and career development.

We are looking for a Permanent Full-time hybrid-remote Employment Support Counsellor. This position is based out of our Head Office in Mississauga.

**Key Job Functions**
- Conduct intake and needs assessment for clients accessing assisted services, including Common Assessment Tool
- Understand and assess client’s motivation to participate in ES services and commitment to finding employment.
- Determine suitability and eligibility for employment-related financial supports using required internal and/or SSM assessment tools
- Work with client to complete additional assessments, as appropriate, to support career exploration activities (interests, abilities, learning styles, work values, etc.)
- Explore life stabilization needs, and community partner resources and determine appropriate next steps for referral as part of the Employment Action Plan
- Explore labor market information and resources alongside the client to understand and validate employment goal(s)
- Engage with clients to understand their education and work history as part of the development of their Pre-Employment Phase action plan
- Provide guidance and support to clients on recommended next steps relating to skills enhancement to support their progress towards their employment goals, including but not limited to short-term skills training/upgrading, apprenticeships, Better Jobs Ontario, etc.
- Keep current with prevailing labor market conditions as well as new developments within local and regional labor markets
- Coordinate with local community partner resources for Essential Skills assessments, as appropriate
- Support clients (Stream A) to explore resources [AP1] offered by VPI
- Promote and explores available online learning platforms for suitable courses: VPI Learning Centre, LinkedIn Learning, SHL Assessments, etc.
- Coordinate with client to determine need and use Jobseeker Financial Supports relating to skills development opportunities (i.e. assessments, certification charges, training costs, emergency life stabilization supports, etc.)
- Develop an Employment Action Plan with each client during the initial assessment and regular and ongoing engagement with clients during Pre-Employment to support with forwarding progression of the plan
- Consistent scheduled contact with the client that is focused and action-oriented towards clearly defined action plan items of the EAP that outline defined roles and responsibilities of each party
- Ongoing assessment of Employability Factors (Motivation, Reliability, Dependability) towards determining Job Readiness and successful transition to Employment Preparation
- Timely referrals of job-ready clients to the Employment Preparation phase and Job Preparation Counsellor
- Work with BM [AP2] to monitor and achieve individual targets
- Effective and timely management of each client’s Employment Action Plan and all appointments and activities within.
- Maintain real-time, accurate case notes in Smart Simple according to internal policies and guidelines as well as funder criteria
- Respond to client inquiries and provides assistance in a timely manner, as required
- Support the effective operation of branch activities by providing support to team members, as directed by BM
- Other duties as assigned

**Skills and Abilities**
- Building Rapport
- Comfortable with technology, ever improving processes and efficiencies.
- Critical Thinking/Problem Solving
- Self-Confidence/Resilience
- Judgement/Decision-making
- Self-motivated, good work ethic and habits, and strong interpersonal skills
- Excellent listening skills
- Customer Service
- Initiative
- Communication Skills
- Organization Skills
- ability to multi-task
- Attention to detail.
- Ability to work in fast-paced environment and comfortable managing to targets.
- Outgoing and enjoy getting to know other businesses and how their needs and our services can

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