Session Manager

Primary Function:
Under the supervision of the Operations Manager, this position is responsible for performing a variety of duties related to the operation of Gaming with an emphasis on accuracy and maintaining a high level of customer service. Duties include supervision of staff, cash handling, calculating payouts and additional duties as required. This position involves a variety of shifts including weekdays, evenings and weekends.

**Responsibilities**:

- Supervision of staff
- Ensuring compliance with AGCO/OLG/Delta guidelines
- Balancing cash sales
- Processing card returns, entering sales figures and calculating payouts
- Addressing customers and staff courteously
- Opening/closing the centre
- Other duties as assigned by Operations Manager

Qualifications/Skills:

- 2+ years supervisory experience in a customer service based position
- Knowledge of cash handling and balancing of daily cash intake
- Strong mathematical and problem solving
- Exceptional customer service and resolution
- Good communication skills to deal effectively with staff, customers and vendors
- Ability to work with mínimal supervision
- Good leadership and interpersonal skills
- Basics computer knowledge, including Microsoft Office
- Must be 18 years of age or older

Preferred:

- Knowledge of Gaming/Bingo is not necessary, but is an asset
- Certifications: Smart Serve, Safe Food Handling, Health & Safety/First Aid
- Fluent in French

About Delta Bingo & Gaming:
Founded in 1966, Delta Bingo & Gaming is a proud industry leader with 20 locations and over 650 employees in North America. At Delta, our mission is to create unique entertainment experiences that bring people together. As one of Canada’s leading Charitable Gaming Centre Operators, Delta serves over 960 local charities and is honoured to support each local community it is a part of. Delta is licensed under the OLG and regulated by AGCO. Since the inception of Charitable Gaming, $160 Million has been donated to local charities across Ontario.
- While we appreciate every applicant’s interest, only those under consideration will be contacted. Delta Bingo & Gaming is an EEO Employer - Minorities / Gender / Protected Veterans / Disabled_

Note: Delta Bingo & Gaming has a COVID-19 vaccination policy in place.

**Job Types**: Full-time, Part-time

Pay: From $18.05 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Morning shift
- Night shift

Ability to commute/relocate:

- Val Caron, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person