Customer Service Representative

4 months ago

Granton, Canada Sylvite Full time

Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors.
- Agriculture - Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.
- Transportation - The transportation group at Sylvite not only coordinates part of the agricultural supply chain, but also provides logistics services to a large customer base, transporting goods throughout Canada and the United States.

Job Responsibilities:
Overview:

- Understanding and supporting overall branch operation, branch and individual sales targets, as well as some administrative functions

**Responsibilities**:

- Greeting customers, answering telephones and assisting customers where possible, ensuring to provide an exceptional customer experience at every interaction
- Receive orders and review for accuracy, for products and services and initiate any actions required to effect timely delivery, prepare all invoices including seed, chemical and fertilizer products.
- Ensure all products ordered or shipped are properly invoiced before leaving the site
- Assist in monitoring inventory levels and ensure adequate supplies are on hand to support customer purchasing of seed, fertilizer and pesticides. Maintain and balance accurate inventory records weekly.
- Assist Sales team with all aspects of the customer accounts: Correct input of information, seed plots and agronomy test, customer meetings and advertising, scouting for related items
- Prepare accounts payable for facility approval
- Awareness of sustainability issues such as 4R Stewardship, Class 12 Pesticide rules

Office Administration:

- Assist with Health and Safety programs
- Maintain a clean and attractive environment in the retail area
- Maintain office stationary supplies and order as required
- Assist management and sales staff with reports
- Other administrative duties as required or assigned

Company Knowledge and Mutual Support:

- Become knowledgeable about all Sylvite divisions and the products and services they provide to customers
- Documentation of all processes and tasks for which a function is responsible
- Demonstrate a high degree of service to and collaboration with other business units
- Provide support to other department members maintaining a sense of team
- Provide positive feedback to others when possible; coach others for success
- Recommend opportunities for improvement of processes and systems as a result of the function performed or based on observations
- Must contribute to a safe, clean and comfortable work environment that complements the Occupational Health and Safety Act Regulations
- Recommend opportunities for reducing costs

Key Personal Attributes Required for the Position:

- Strong organizational skills
- Detailed orientated
- Excellent computer skills
- Friendly and serviced based personality
- Ability to work in a team or independently
- Strong time management and communication skills and have the ability to multi task
- Good verbal and written communication skills.
- Decision Making and Problem Solving Skills
- Customer Service Orientation
- Represent yourself in a professional manner while working in a team related environment

Education, Experience and / or Training Requirements:

- Experience in Agriculture or related industry
- University degree or College diploma in agriculture, related field or equivalent experience
- Experience in an administrative position would be helpful
- Proficiency in all Office Software, particularly Excel

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Granton, ON N0M 1V0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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