Administrative Assistant

5 months ago

Quebec City, Canada McLarens Global Full time

McLarens is a leading global claims services provider that helps clients achieve timely and equitable claims resolution.

McLarens family of brands’ is trusted by clients worldwide to deliver the best in claims management, loss adjusting and auditing services to pre-risk and damage surveying. With direct operations in over 40 countries with over 2000 team members, McLarens is a global leader with a customer-centric culture and quality is at the heart of McLarens.

The professionals at McLarens live by a set of shared values that guide their actions and behaviors:
EXCELLENCE - We aim for nothing less than the highest standards in everything we do.

TEAMWORK - We work best when we work together with clients, colleagues, and suppliers alike.

RESPECT - We are trusted to keep our promises, act with integrity, and treat people the right way.

KNOWLEDGE - We know our market better than anyone, but still, we never stop developing.

THOUGHT LEADERSHIP - We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.

**Administrative Assistant**:
Founded in 1932, McLarens is a leading independent global insurance services provider with offices and operations located around the world. With a focus on complex, commercial and niche markets, the company provides loss adjusting, claims and risk management services, forensic technical services as well as auditing and pre-risk surveying. McLarens’ global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. The company’s expert adjusters have an average of over 20 years’ experience, operating across a range of industries with specialties including: Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviors:

- **EXCELLENCE** -** **We aim for nothing less than the highest standards in everything we do
- ** TEAMWORK **-** **We work best when we work together with clients, colleagues and suppliers alike
- ** RESPECT **-** **We are trusted to keep our promises, act with integrity and treat people the right way
- ** KNOWLEDGE **- We know our market better than anyone, but still, we never stop developing
- ** THOUGHT LEADERSHIP **- We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market

**Summary**

The Administrative Assistant will manage multiple competing priorities and meet (sometimes short) deadlines with a positive and enthusiastic attitude. This role involves various responsibilities and requires flexibility and a willingness to take initiative to learn business acumen and terminology.

**Essential Duties & Responsibilities**:

- Transcription of dictation and/or send/receive transcription to and from service, proof incoming transcription documents.
- Facilitate the data for filing set-up of new assignments to the Center of Excellence, claim acknowledgement letters.
- Input and maintain data into Company claims software systems as required; claim file maintenance to keep data current.
- Assist adjusters with sending out Reports, Proofs of Loss, monitor for return, forward to carrier for payment, and follow up for payment if required, other correspondence as needed.
- Prepare Unbilled Detail Reports for invoicing and monitor adjuster’s WIP report weekly for billing and file closure.
- Ensure outside contractors’ invoices are handled according to corporate procedures on a timely basis.
- Assist as needed for accounts receivable, working with the Collections Manager and adjusters to maximize collection activity.
- Maintenance of bordereau and records for clients, as needed, including trust accounts.
- Process Incoming Funds Notice and Trust Disbursement Requests for monies in Trust.
- Expense report review
- General office duties, i.e., scanning, pickup/drop off mail and distribution of mail.
- Input and maintain data into Company software systems as required.
- Other office duties as assigned by Office Manager and Regional Office Manager

**Required Experience & Skills**:

- Technical skills: e-fax, multi-function copier/scanner, etc., excellent keyboarding/typing skills. Proficiency in 10-Key
- Strong knowledge of MS Word, MS Excel, Adobe, Outlook, and Teams
- Strong attention to detail and accuracy
- Organized and able to prioritize; ability to work with mínimal supervision once trained.
- The employee should be analytical, detail-oriented, flexible, and decisive. He/she should be able to multi-task and cope with deadlines.
- Strong communication and interpersonal skills
- Proactive, flexible with a high degree of initiative, able to work well both independently as well as within a team environment.
- Some experience in th

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