National Customer Experience Specialist
2 weeks ago
**_The Chubb Fire & Security Difference..._**
- Service Excellence_
- Technology Leadership_
- Focus on Quality_
- National Coverage_
- Single Point of Contact_
- A Name You Can Trust_
Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.
**_
Role Summary:_**
Chubb is currently recruiting a National Customer Experience Specialist based out of our Mississauga office. Under mínimal supervision, the National Customer Experience Specialist is responsible for the day-to-day management of designated National Customer accounts ensuring all customer needs are dealt with in a professional and efficient manner.
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Key Job Responsibilities:_**
- Use of strong communication and presentation skills to build and maintain customer relationships and ensure customer satisfaction
- Direct liaison between Chubb and customer pertaining to their contract.
- Responsible for beginning to end monthly maintenance of work outlined in the customer’s contract including scheduling and tracking of assigned orders.
- Creation of monthly and quarterly invoices through internal billing system or customized billing including uploading invoices through assigned portals.
- Analyzing of accounts and create as well as presents information for the customer including KPI results generated from Power BI, recommendations, and project updates.
- Deals with customer escalations from beginning to end.
- Assigned special projects or activity as required.
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Qualifications:_**
- Post-secondary education in Business Administration or similar field.
- At least 2 to 5 years of client care or customer service experience in an office environment.
- Strong knowledge of Microsoft Office Suite
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Other Requirements_**
- Excellent problem solving, listening, organizational and follow through skills.
- Must be able to work under pressure maintaining a professional demeanor, time management/sense of urgency
- Ability to multitask, prioritize and work independently.
- Adaptable to changing environments.
- Strong attention to detail
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More about the position:_**
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Our offerings include_**
Competitive compensation and benefit package
RRSP matching
Employee Discounts
Learning and Development opportunities
Reward and Recognition Program
A culture of performance & accountability
A supportive and positive team environment
**_
Background Check Requirements:_**
- Criminal Background Check
- Reference Check
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
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