Technology Support Intern

2 weeks ago

West Vancouver, Canada Mulgrave School, The International School of Vancouver Full time

**Temporary, Full Time (8 Month Contract)**

Mulgrave is an independent, non-denominational, co-educational school, which is committed to providing an excellent academic programme from Pre-K through Grade 12.

As a member of the Learning & Technology Services Department (LTS), the Technology Support Intern assists the School’s staff and students with technology needs as they arise. With a strong customer service orientation and excellent relationship management skills, the Technology Support Intern actively contributes to a positive, proactive, inclusive, and welcoming LTS and school environment.

*
Duties and Responsibilities*
Including but not limited to the following:

- Just-in-time technical support - answering questions and problem-solving for students, staff and Mulgrave Community members.
- Perform system updates and configuration around the school
- Classroom technology support for student 1:1 iPads & BYOD devices, staff devices and classroom AV (Vivi.io, LCD screens, projectors, Cabling etc.)
- System administration duties including add, edit and delete Mulgrave accounts as needed
- Keep current and update inventory; deliver, tag, setup, and assist in the configuration of end-user hardware, software and peripherals
- Hardware diagnosis, repair, network resolution and software installation
- Coordinate repairs with third party contractors
- Organize and maintain LTS Department workspace
- Engage in strategic projects as directed by supervisor
- Clearly communicate technical solutions in a professional manner and resolve problems in a timely manner
- Manage time to respond to helpdesk ticket and other requests in a timely fashion
- Attend and contribute to LTS meetings
- Performs other duties as assigned

**Qualities**
- Strong customer service orientation
- Excellent verbal and written communication skills
- Ability to build strong relationships with all stakeholders
- The ability to manage multiple priorities effectively with mínimal direct supervision
- Solution-oriented approach to problem solving
- Flexibility to work in different areas of the school as needed
- A strong focus on quality and efficiency
- Self-motivation, possess organisational skills, and the ability to work well in a team environment

**Qualifications**
- Currently pursuing or recently obtained a degree or diploma in computer science, engineering, or related field. An equivalent combination of education and experience is also acceptable
- Demonstrated ability to transport, assemble, maintain and repair equipment used in a technology-enhanced learning and work environment
- Technology troubleshooting skills, as well as the ability to research knowledge bases and actively seek out solutions to technology issues
- Familiarity with Google Workspace (Gmail, Drive, Calendars etc.)
- Knowledge of multiple devices and operating systems (Windows, Apple, IOS, Android and ChromeBooks)
- Availability to work flexible hours and/or a floating shift
- Experience in a similar position at another school is an asset
- Must be qualified to work in Canada
- Must have a valid BC driver’s license and have access to a vehicle

We thank all interested parties. Only those selected for an interview will be contacted.

**Job Types**: Full-time, Internship, Contract, Apprenticeship

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