Customer Service Representative

3 days ago


Halifax, Canada National Seating & Mobility Full time

**Interested in a Career Change? Join a Winning & Caring Team**
- As a Customer Service Representative_, you will use your great interpersonal skills to:

- Investigate and resolve payment discrepancies or customer queries, working with branch managers and customer service representatives to contact customers, as needed.
- Monitor customer account details for non-payments, delayed payments, and escalate concerns to branch managers, as needed.
- Carry out billing, collection, and reporting activities according to specific deadlines, e.g., summarized billing to third-party funders according to contract requirements.
- Answer general phone inquiries and assist with walk-in clients.
- Build work orders for clients and therapists as requested

**National Seating & Mobility (NSM) is Canada’s fastest-growing rehab equipment supplier. We improve our clients’ lives by supplying medical equipment solutions for seating and mobility.**

Feel good about the work you do You will be working from our Fredericton branch.

**Job Requirements**:

- Experience in customer service for technical items/services.
- 2 years of experience as a customer service representative.
- Handle multiple customer calls and in person customer visits.
- Manage data within the inhouse systems.

**What is in it for you?**
- Training for a key job that helps improve our clients’ quality of life
- Health and dental benefits
- We like to work hard and have fun - it’s part of our DNA.
- NSM is committed to an inclusive, equitable, and accessible workplace. We are proud to be an equal opportunity employer and to be servicing our community.

**Other Requirements**:
Given the nature of this job and clients we serve, you are required to:

- 1._ _Be fully vaccinated against COVID-19 and provide satisfactory proof of vaccination._
- 2._ _Be willing to consent to a criminal background check._

At NSM, we seek service-driven team members who exemplify our **HEARTS values**: Honour, Excellence, Accountability, Respect, Teamwork, and Service.
- Energize your day, knowing everything you do makes someone's life better_.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee assistance program
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift

COVID-19 considerations:
National Seating & Mobility is committed to Serving Safely.

Application question(s):

- Do you have the right to work in Canada? if yes, please specify.

**Experience**:

- Customer service: 1 year (preferred)
- sales: 1 year (preferred)
- medical equipments: 1 year (preferred)

Work Location: One location



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