Residential Mortgage Client Specialist

1 month ago


Richmond Hill, Canada Dravit Mortgage Agency Inc. Full time

Join a Growing Team Dedicated to Exceptional Service

Are you a natural communicator with a passion for helping others? Do you thrive in a fast-paced, dynamic environment and enjoy guiding clients through complex processes? If so, we have an exciting opportunity for you

We are seeking a highly motivated Residential Mortgage Client Specialist to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support throughout the entire mortgage journey. Your key responsibilities will include:

- Conducting detailed intake interviews to understand each client's unique needs and goals
- Providing guidance and information on our full suite of residential mortgage products and services
- Maintaining clear and frequent communication to ensure a smooth and stress-free experience
- Going above and beyond to deliver personalized service and exceed client expectations
- 1+ years of experience in a customer service or client-facing role, preferably in the financial services industry
- Strong communication and interpersonal skills
- Excellent problem-solving and multitasking abilities
- A passion for providing top-notch service and support
- A detail-oriented and organized approach to work

**Job Type**: Part-time

Pay: $26.00-$32.00 per hour

Expected hours: 30 per week

Additional pay:

- Bonus pay
- Commission pay
- Signing bonus

**Benefits**:

- Extended health care
- Flexible schedule
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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