Project Manager

1 month ago

Waterloo, Canada RideCo Full time

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. You’ll join a robust and rapidly growing client success team.

As Project Manager, you’ll be responsible for managing multiple concurrent client projects from beginning to end, delivering customer success while ensuring adherence to scope, timeline, and budget. Your day-to-day responsibilities will include:

- **Program management**: Plan and execute initiatives as per the project timeline. Develop and administer the project budget and resource management. Help manage junior team members and subcontractors. Identify, assess, and mitigate risks. Facilitate communication and coordination between project stakeholders including transit planners, senior management, marketing, and operations staff.
- **Support new service launches**: Support the implementation team by assisting with service modeling, siting analysis, end-user training, managing subcontractors, testing, monitoring KPIs, and on-site activities.
- **Client stakeholder management**: Build relationships with stakeholders, understand and manage expectations, provide status updates, identify and mitigate stakeholder concerns and risks, and facilitate collaborative decision making.
- **Prepare reports and presentations**: Utilize reports and/or presentations to inform and influence stakeholders and decision-makers. Work with the project’s technical staff to distill insights into easily understandable and persuasive written communications, for a variety of stakeholders.
- **Mentor and coach**: Advise team members to accomplish project goals and resolve technical/operational issues.
- **Drive continuous improvement**: Build, maintain, and train internally on project management best practices for micro-transit rollouts. Collaboratively develop weekly/monthly actions to drive continuous improvements, and to achieve the service’s objectives (e.g. user experience, ridership, operating efficiency, financials etc.).
- **Improve internal processes and tooling**: Identify ways to further automate and systematize our internal processes. Collaboratively champion internal process/tooling improvements.
- **Educate**: Continuously expand the collective knowledge base of the company through multi-disciplinary learning and knowledge sharing.

**Preferred qualifications**:

- **Education**: Post-secondary degree in Business/ Engineering/ Finance, or related discipline
- **3 to 8 years of experience** in a project management role
- **Project Management certification**: PMP or CAPM (or equivalent experience) considered an asset
- **Top-notch communicator**: Strong written/oral communication and presentation skills. Experience preparing reports for management
- **Data Story-Teller**: Proficient in Excel and Microsoft Office tools. Experience analyzing data and creating data-driven narratives and presentations
- **Location**: Based in Waterloo, Ontario, or willing to relocate
- **Willing to travel **at least 20% of working time, as needed

**Compensation and Benefits**:

- **Base Salary**: $95K - $120K + performance-based bonus + stock options
- **Work-Life Balance & Additional Perks**: Flex-time work schedules, vacation time, weekly catered lunches, social events, casual dress code
- **Benefits Plan**: Medical, dental, prescription, life/health spending accounts and more
- **Work Environment**: Located in KW's most desirable work space in the heart of Uptown Waterloo
- **Commuter Program**: Complimentary rides to and from work

**Who we are**:
RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world’s largest transportation operators such as Los Angeles Metro, San Antonio Metro, and Calgary Transit.

Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep, and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this seamless experience and low-cost shared rides for vehicle fleet operators and their passengers. By

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