Customer Service Representative

3 weeks ago

Thunder Bay, Canada BMO Financial Group Full time

140 East Avenue Thunder Bay Ontario,P7A 8A4

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Inbound Customer Service Representative

    5 days ago

    North Bay, Canada Zedd Customer Solutions Full time

    Position Summary: Life is too short not to have fun! If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain...

  • Customer Service Representative

    1 week ago

    Thunder Bay, Canada MCDOUGALL ENERGY INC Full time

    **Customer Service Representative** **Location: John St. Thunder Bay** **ABOUT THE OPPORTUNITY**: McDougall Energy is looking for a high energy, results focused individual as **a Customer Service Representative** at our **John Street Esso Convenience Store and Retail Fueling Station** located in **Thunder Bay Ontario**. Reporting to the Site Manager, this...

  • Sales and Customer Service

    2 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    **Must have the ability to train in the North Bay Centre** As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada Circle K Full time

    Store 3001436: 346 May St., Thunder Bay, Ontario P7C 3R2 We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: - Flexible schedules - Large, stable employer - Fast career...

  • Customer Service Representative

    2 days ago

    Thunder Bay, Canada Circle K Full time

    Store 3001436: 346 May St., Thunder Bay, Ontario P7C 3R2 We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: - Flexible schedules - Large, stable employer - Fast career...

  • Customer Service Representative

    1 week ago

    Thunder Bay, Canada Circle K Full time

    JOB DESCRIPTION Store 3000091: 3 Balsam St, Thunder Bay, Ontario P7A 5M6We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy: •Flexible schedules •Large, stable...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Canada Circle K Full time

    JOB DESCRIPTION Store 3000091: 3 Balsam St, Thunder Bay, Ontario P7A 5M6We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy: •Flexible schedules •Large, stable...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada Enterprise Holdings Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...

  • Customer Service Representative

    4 weeks ago

    Thunder Bay, Canada Tim's Whole Health Full time

    Tim's Whole Health has a full-time permanent career position available for a Customer Service Representative. **Applicant must have previous retail, cash & sales experience and is able to provide exceptional customer service.** This is a dynamic environment and successful applicant must be friendly, kind and compassionate. We require strong interpersonal...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada BMO Financial Group Full time

    425 North Edward Street Thunder Bay Ontario,P7C 4P7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada BMO Financial Group Full time

    140 East Avenue Thunder Bay Ontario,P7A 8A4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada Enterprise Holdings Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...

  • Customer Service Representative

    1 week ago

    Thunder Bay, Canada Tim's Whole Health Full time

    Tim's Whole Health has a full-time permanent position available for a Customer Service Representative. **Applicant must have previous retail, cash & sales experience and is able to provide exceptional customer service.** This is a dynamic and fast-paced environment and successful applicant must be friendly, kind and compassionate. We require strong...

  • Customer Service Representative

    1 week ago

    Thunder Bay, Canada Tim's Whole Health Full time

    Tim's Whole Health has a full-time permanent career position available for a Customer Service Representative. **Applicant must have previous retail, cash & sales experience and is able to provide exceptional customer service.** This is a dynamic and fast-paced environment and successful applicant must be friendly, kind and compassionate. We require strong...

  • Customer Service Representative

    20 hours ago

    Thunder Bay, Canada Motion LP Full time

    Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all. **Our purpose is to make life accessible.** Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is looking for a high energy, results focused individuals as a **Customer Service Representative** at our **Memorial Ave and John St. Esso Convenience Store and Retail Fueling Station **located in Thunder Bay, ON. Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and...

  • Customer Service Representative

    2 days ago

    Thunder Bay, Canada MCDOUGALL ENERGY INC Full time

    **ABOUT THE OPPORTUNITY**: McDougall Energy is looking for a high energy, results focused individual as Night Shift** Customer Service Representative** at our **John Street Esso Convenience Store and Retail Fueling Station** located in **Thunder Bay Ontario**. Reporting to the Site Manager, this position is responsible for: - Providing prompt, efficient and...

  • Customer Service Representative

    4 days ago

    Thunder Bay, Canada Tim's Whole Health Full time

    Tim's Whole Health is seeking a part-time permanent Customer Service Representative. Position is part-time with increased hours/pay with performance. We are seeking a detail-oriented, friendly addition to our team for cashier and sales support. Position requires ability to multi-task, work well in a team, work in a busy and fast-paced environment. Position...

  • Customer Service Representative

    1 week ago

    Thunder Bay, Canada Staples Canada Full time

    : 1251832 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...