Frontline Worker

6 months ago

Halifax, Canada The Salvation Army Full time

To work primarily with clients from The Salvation Army Halifax Centre of Hope and to cordially greet and support all accessing the services of the Centre, in person or by phone.

**KEY RESPONSIBILITIES**:
Service Responsibilities:

- Ensure support congruent with the Centre of Hope's (COH) Mission, Vision and Values.
- Work in accordance with COH policies, procedures and philosophy of practice.
- Work in collaboration with other Shelter Staff within HRM. (Example: Metro )
- Advocate with community agencies to ensure that the needs, barriers and
- Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.
- Commit to the development of COH projects and activities and participate in internal committees.
- Provide a supportive environment and foster a therapeutic milieu that promotes empowerment.
- To maintain building security at all times during each shift.
- To utilize the camera security system (including the Panic Alarm) and to assist with the maintenance of building security, reporting any functional problems to The Residential Coordinator.
- To provide Emergency/Fire procedural coverage as required under the Fire Plan with additional responsibilities in the absence of the Fire Coordinator.
- To provide active security checks during evening and night shifts according to policy standards.
- Perform other duties a required;

Client Needs:

- Distribute medication during assigned times making sure to log all exchanges; To clear and lock dorms by 8:00 am To distribute mail to residents, keeping privacy and security issues in mind when handling mail.
- Intake of Clients after hours with completion of appropriate documentation. Administer the meal tickets for clients

Desk Maintenance/Cleaning:

- To clean the front desk area including floors, windows, etc. daily and/or as needed.
- To keep the front desk area, Hub and offices therein neat and tidy and free from clutter.
- To provide spot cleaning care for all traffic/common areas (entrances hallways, stairs, etc.) when no regular cleaning staff is available.
- To launder towels when no regular cleaning staff is available.
- To clean "special accidents" (e.g. client being sick, plumbing leak, something broken etc.) when no regular cleaning staff is available. (particularly in washrooms)
- Ensure all items or equipment required for operation of the desk is present and in working order at the end of shift.
- Arrange for transport of donations to the 2nd floor
- Log all donations in the donation's logbook

Administration:

- Be familiar with the Policy and Procedures manual especially as it relates to your duties and area of responsibility;
- To answer telephone; direct all calls to proper person
- To ensure that the TV is off, and no activity takes place in the TV Lounge area during Chapel Services or general use use of the Chapel Area space; Ensure clearly marked detailed notes are kept in the logbook.
- To keep records updated, accurate and orderly:

- Daily Journal
- Incident Journal with Cross References to Journal
- Pass Along Information Book
- Meal Tickets and cards
- Centre Register (Bed Sheet)
- Short Form (T-Form)
- Client Intake Cards
- Restricted List
- Telephone Complaint Log
- In/Out Sheet
- Towel Sheet
- Clients Cheque Register

(Note: not all forms used) (You will be advised by management when applicable)

Cash Transactions:

- Meals
- Cash donations (when applicable)

To complete other janitorial duties as assigned on the evening and night shifts:

- Floor Mopping, all common areas on 1 st and 2nd floor, (When Cleaner is not on)
- Cleaning up to 5 washrooms, (When Cleaner is not on)
- Dusting, window cleaning, (When Cleaner is not on)
- Garbage and recycling removal, (When Cleaner is not on)
- Stocking washrooms as needed (When Cleaner is not on)

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- 1-2 Year Certificate Program preferably in Social / Human Services or other relevant Certificate Program is preferred and/or a combination of education and experience.
- Registration or Candidacy for Registration, certification or membership of a related professional body (if applicable).
- A minimum of one to three years of experience working with at-risk and homeless persons providing case management and advocacy is preferred.
- Non-violent crisis intervention (NVCI), Suicide Intervention (ASSIST), Standard First Aid and COH medication training and/or a commitment to secure those requirements within six months of being hired.
- Knowledge of Homelessness, mental health and/or addictions preferred
- Works well under pressure
- Ability to maintain confidentiality Independent and a team player

**PREFERRED SKILLS/CAPABILITIES**:
Knowledge, Skills, Abilities
- Demonstrated skill applicable to a client-directed approach and a social justice perspective.
- Knowledge of mental health issues, substance abuse and crisis intervention. Demonstrate knowledge of Trusteeship programs and effective money mana

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