Service Technician

Summary

**Job Title**: Service Technician - Marine & Powersports

Benefits after 3 months
- **Are you a skilled service technician looking for a change? Do you thrive in a fast-paced environment, continually striving to provide exceptional technical expertise and service standards on everything you work on?**_

**Why Work For Gibbons Motor Toys?**

We offer competitive wages, monthly tool bonus, access to unit demos, employee pricing, staff social events, a fantastic company culture, and more

Award Winning Employer of Choice by Boating Industry Canada, Gibbons Motor Toys is a marine and powersports dealership headquartered in Gibbons, Alberta. We retail and service KingFisher, Coyote and Stabicraft boats, Mercury engines, Can-Am offroad vehicles, Ski-Doo snowmobiles and more. We stock a large variety of parts, accessories, and riding gear for all your outdoor needs. With over 40 years of experience, our sales, parts and service departments provide the best knowledge in the industry

The **Service Technician** position is responsible for safely and efficiently performing high quality service work to support Gibbons Motor Toys’ business.

Key responsibilities include correctly identifying issues with a **high level of troubleshooting skills**, producing high quality service/repair work, meeting daily work schedules, demonstrating strong product knowledge, customer service, work area organization, safety and continuous improvement. **Automotive, Heavy Duty, and Agricultural technicians** are also strongly encouraged to apply.

Gibbons Motor Toys provides mentorship and training by an experienced service team in a clean and newly renovated shop.

Key Responsibilities

**Quality of Work**
- Perform high quality service and repair work that meets the organization’s quality standards
- Effectively use diagnostic programs to correctly identify and diagnose the root cause of equipment issues and how to resolve the problems
- Accurately follow repair or service instructions on work orders
- Recognize and limit distractions to maximize one's performance and quality of work while contributing to enhance Gibbons Motor Toys’ high level of standards. (ex. cell phones, customer distractions, other co-workers)

**Time Management & Efficiency**
- Complete all assigned tasks according to work order estimates and their daily work schedule
- Identify the most efficient way to safely complete their scheduled assignments and strive for improved efficiency through increased knowledge and experience
- Display reliable attendance and schedule time-off with advanced notice

**Customer Service**
- Cross train to skillfully repair and service a wide variety of products from multiple manufacturers
- Maintain a positive and friendly attitude toward all of our customers
- Handle difficult situations calmly and with confidence

**Work Area & Documentation**
- Maintain a clean work area and promptly discards scrap materials, packaging and unused parts as necessary
- Organize all tools, parts, supplies and equipment so everything is easily accessible and presentable to customers
- Correctly enter identifying work order information into electronic repair order system with the associated completed service or repairs, including pictures
- Have and maintain adequate and organized tool sets. Respect and maintain shop tools / equipment

**Safety & Process Improvements**
- Follow all safety protocols as per GMT’s Occupational Health & Safety program
- Identify and suggest ways for the organization to improve the efficiency and quality of service processes, and effectively assist with implementing and supporting improvements
- Complete all manufacturer required training as required, including BRP technical updates and other training related to technicians, Mercury E-Skills, all classroom courses as per Management's request
- Regular usage of the "BRP Community" for technical questions and product knowledge development

**Work Schedule and Benefits**
- Choice between 5 days a week; 8 hour shifts, or 4 days a week; 10 hour shifts
- Occasional overtime required during busy times, with the option to bank time for extra time off with pay
- Monthly tool bonus after 3 months
- Use of demo units
- Group health, dental, life and disability benefits after 3 months of employment
- Health Spending Account after 6 months of employment
- Enrolment in employer matching pension plan after 1 year of employment
- Must display reliable attendance and schedule time-off with advance notice

**Requirements**:
**Educational and experience requirements include**:

- 5 years relevant experience in a Service Technician role
- Formal training in a related vocational program would be preferred
- Proven ability to correctly diagnose and correct problems with products or equipment
- Proven ability to consistently meet work schedules
- Ability to meet all physical requirements of the job
- Above-average computer skills for using electronic work order and diagnostic sy