Bilingual Customer Service Rep

3 weeks ago


North York, Canada Herzing College Full time

Herzing College has been a recognized leader in high quality, market-driven education programs for over 50 years. We currently offer programs in healthcare, business, legal studies, social media, 2D animation, and Web design and computer technology. Herzing trades is also a part of Herzing College and it specializes in trades such as network cabling, HVAC, electrician, and plumbing.

We have immediate openings for:
**Bilingual Admission Support Center Representatives**

**(Must be fluent in English and French) AND can work Full time 25+ hours/week, Sunday through Friday (as needed)**

**Your Job Responsibilities**:

- Respond to prospective student inquiries and concerns
- Adhering to work schedule and maintaining a positive attendance record
- Record detailed notes on customer accounts
- Meet or exceed individual and team targets consistently on a weekly and monthly basis
- Assist leads in booking virtual and in-person appointments and preparing them for the next steps
- Ability to make 80-100 calls daily
- Can work for long periods of time sitting;

**Qualifications**:

- Excellent communication skills
- Team Player
- Efficient
- Excellent work ethic
- Excellent organizational and time management skills
- Able to promote active listening and open communication with students
- Able to achieve targets
- Punctual and reliable

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $17.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental care
- Profit sharing
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Application question(s):

- Are you available 30 -40 per week effective immediately?

**Experience**:

- Call center: 5 years (preferred)

Work Location: Hybrid remote in North York, ON

Application deadline: 2023-12-31
Expected start date: 2024-04-01



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