Shelter Manager

6 months ago

Winnipeg, Canada Main Street Project Full time

The Shelter Program Manager provides overall management and supervision of MSP’s Low Barrier Emergency Shelter, the Protective Care Program and associated services including the supervision of staff, volunteers program development and program budget. The manager also contributes to the development and implementation of program policies and procedures, and the coordination with other programs within the organization to ensure seamless and comprehensive services.

**KEY RESPONSIBILITIES**

**Operational Oversight**
- Ensure the programs overall operations continuously runs efficiently, delivering program services in the most consistent manner possible
- Responsible for the development, implementation and maintenance of program policies, procedures and activities consistent with MSP’s mission and goals.
- Provides periodic review, evaluation and modification of programs in accordance with MSP’s mission and contractual obligations.
- Responsible for the supervision of program staff, students, volunteers and interns.
- Ensures that programs and activities reflect the needs of participants.
- Provide direct service to participants through crisis intervention, counseling, case management, participant grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments.
- Ensure full 24/7 staff coverage across all programs.
- Plan staffing levels in accordance with budgets; ensures appropriate numbers of staff are scheduled in each program and on each shift to meet / exceed program delivery.
- Partners with the Human Resources Department to recruit, interview, select, hire, and employ an appropriate number of staff to meet program goals.
- Coach, mentor, and develop staff, including onboarding; empower employees to take responsibility for their jobs and goals.

**Cultural Safety & Security**
- Create a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community
- Provide direct service to community members through crisis intervention, counseling, case management, participant grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments

**Participant Services**
- Models and nurtures a trauma-informed care approach in all interactions with staff and participants; mentors staff to develop and strengthen their knowledge and understanding of trauma-informed care.
- Intervene in participant crises as requested or required.
- Develop integrated approaches that enhance the collaboration between shelter and case management.
- Assist participants with shelter routines and in following all shelter procedures.
- Leadership, Team Supervision & Team Coordination
- Manage, train, and coach staff, developing a strong and skilled team;
- Schedule staff for all shifts, resolve scheduling issues, and fill in scheduling gaps as needed.
- Ensure staff receive timely and meaningful feedback about job performance, conduct, and attendance; ensure documentation is provided.
- Help ensure effective communication across shifts.
- Directly addresses and manages staff issues, including staff complaints, conflict resolution, and disciplinary issues; documents issues and ensures appropriate team members are notified on matters of concern.
- Teamwork - provide support to all staff including responding to emergencies from staff on-site or from on-call providing site coverage. Participate in program and organizational development, and attend staff and team meetings.
- Participate on-call rotational support

**QUALIFICATIONS**
- Post-secondary education in a related field is considered an asset
- Two years exemplary management experience in a non-profit setting preferably in the human services/ social services sector
- Two years’ experience working with a diverse population, with sensitivity to differences in socioeconomic status
- Applied Suicide Intervention Training, First Aid/CPR and NVCI are considered an asset
- Knowledge and training in working with a vulnerable population experiencing chemical dependency, mental illness and homelessness
- Extensive knowledge of addictions, mental health and co-occurring disorder best practices
- Demonstrated problem solving and crisis/risk assessment and intervention skills
- Excellent interpersonal, listening, oral and written communication and conflict de-escalation and resolution skills
- Ability to maintain a positive collaborative relationship among staff
- Excellent planning, organizational, problem solving and facilitation skills
- Windows and MS Office proficiency
- Ability to work flexible hours to allow for attendance at meetings and may include evening, holiday, or weekend consultation.
- Knowledge of Indigenous Culture
- Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
- Additional languages (Indigenous) are considered an asset
- Expert problem solver, analytical thinker, and decision-maker
- Experienc

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