Tour Guide

1 week ago

Vancouver, Canada Harbour Cruises Full time

**About Us**

Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. We are known for our attentive and efficient onboard staff, and professionally prepared cuisine. We are committed to ensuring that our guests’ cruises are events they’ll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you’re interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

**What you will work on**

As a **Tour Guide** at Harbour Cruises, you’ll get to:

- Inform and educate, and delight our guests about what Vancouver has to offer as a destination
- Provide exceptional hospitality to our guests by being empathetic, and create genuine connections
- Be the expert and Go-To for knowledge encompassing our guided tours
- Be well-versed with historical, tourist attractions, local gems, and other offerings in Vancouver BC
- Deliver engaging, authentic and inform our guests in a clear, concise delivery (Verbal)
- Confidently own and be an ambassador of our City and company
- Upsell any products (Food and Beverage, Retail, Tours, etc) professionally
- Communicate all departments to ensure smooth and seamless experience for our guests
- Proactively prepare for the day to day operations (Vessels, daily updates, tour information etc)
- Ensure the upkeep, maintenance, and ensure that our vessels and areas are always presentable and in tip-top shape
- Assist with set-up, break down, and other operational tasks
- Willingness and flexibility to work in a team environment with various duties at hand
- Additional duties as assigned

**What you will bring to the team**
- A natural story-teller, the ability to share facts and information learned in an engaging way
- Ability to communicate in a clear and coherent delivery style (Verbal)
- Energetic, passionate, enthusiastic
- Capacity to keep calm and maintain a pleasant demeanor in a busy, fast-paced work environment
- Ability to stay on your feet for lengthy periods of time
- Excellent and confident communicator (Fluent in English, other languages a PLUS)
- Reliable, curious, engaging, informative, and interactive
- At least 1 year living in Vancouver OR knowledgeable about Vancouver's offerings (Tourist and Local Attractions)
- Knowledge of booking / reservations systems OR tech savvy and a fast learner with computerized software and systems (Fast Learner)
- Exceptional communication skills and customer service
- Highly Organized and capable of multi-tasking with attention to detail
- Performs professionally and calmly under pressure
- Passion, a positive attitude, flexibility and always curious to learn more
- Food & Beverage Experience (Bonus)
- Tour Operations Experience (Bonus)
- Fluency in other languages (Bonus)

**Why join Harbour Cruises?**

At Harbour Cruises, we’re on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We’re working to create a workplace and team that is as diverse as the community we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees’ experiences as we grow.

We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

- An amazing team of hospitality professionals that you will love collaborating with.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 6 months

**Salary**: $17.40-$19.50 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Food & Beverage: 1 year (preferred)
- Front desk: 2 years (preferred)
- Customer service: 2 years (preferred)
- Sales: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Public speaking: 1 year (preferred)

Licence/Certification:

- First Aid Ce

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