Hotel Front Desk Agent

1 month ago

Edmonton, Canada Days Inn by Wyndham Edmonton Downtown Full time

Front Desk:

- Answer all in-coming phone calls in a professional maner.
- Process check-ins and check-outs, verify billing Present statement of charges to departing guests and receive payments.
- Create reservations and process special requests.
- Monitor room availability, follow restrictions and all booking policies and procedures.
- Perform general administrative duties.
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Ensure that all guests’ complaints are handled in a timely and professional manner at all times and escalate to the appropriate department or manager as required.
- Share general information on points of interest, in the area and services in the community.
- Handle financial trascations including cash, debit and credit card tenders.
- Work as a team player in meeting guests needs and actively contribute to the efforts of other departments when necessary.
- Communicate with Agents of other shifts regarding issues arising from day to day operations.
- Any additional duties as assigned.Any additional duties as assigned.

Qualifications And Education
- Opera experience preferred.
- Strong multi-task abilities in guest relations.
- Attention to details and be a self-motivator.
- Excellent customer service skills. Demonstrates self-confidence, energy and enthusiasm.
- Excellent organizational and time management skills and ability to work under pressure.
- Must possess strong communication and listening skills.
- Skilled in problem solving and decision making.
- Ability to focus attention on guest needs, remaining calm and courteous at all times

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- hotel and PMS: 1 year (required)

Work Location: One location

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