![OSIM Canada](https://media.trabajo.org/img/noimg.jpg)
Bilingual Customer Service Consultant English and
3 weeks ago
**Job Summary**
A global leader in branded healthy lifestyle products and has over 40 years of experience with an uncompromising dedication in developing innovative and reliable healthy lifestyle products.
Join our young and dynamic team with OSIM.
We are looking for a multitasker and a go-getter with initiative and passion to learn.
At OSIM, the Customer Service Consultant is attracting potential customers by answering product and service questions, suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Also, to provide quick and accurate responses to inquiries brought to the department’s attention.
**Working Location & Hours**
- Head office - Richmond, BC
- Monday to Friday, 10:00AM - 6:00PM.
**More specifically the duties of a Customer Service Consultant include**:
- Determine refund and return case while implementing with company policy
- Derive, implement, and monitor service quality bench-markers
- Ensure compliance to governmental standards for retail personnel selling behavior (sales of goods act) and usage of consumer data (personal data protection act)
- Correlate repair schedule with service department, ensure quality and respond time with customer
- Ensure department’s operational efficiency via the provision of timely, accurate and service
- oriented resolutions to customers or staff’s queries
- Ensure adherence to departmental policies and standard operating procedures
- Implement and supervise programs derived by the company
- Report product quality and customer response trends to the manager
- Achieve excellence in key performance indicators
- Offer resolutions in a timely manner with a professional approach
- Adhere to policies and standard operating procedures
- Participate in customer-retention programs
- Record product quality and customer response trends
- Achieve excellence in key performance indicators
- Warehouse products allocation and inventory management
- Assisting e-commerce department for shipping and handling parcels
- Fluent articulation English and Chinese Mandarin or Cantonese
**Perks & Benefits (examples)**
- Extended health benefit covering prescription, dental, vision and more (After probation)
- Team building activities
- Training provided
- Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: From $45,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
**Experience**:
- Customer support: 1 year (preferred)
- Call center: 1 year (preferred)
**Language**:
- Cantonese (preferred)
- Mandarin (preferred)
Work Location: In person
Expected start date: 2024-01-29
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