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Caseworker (English & Bilingual - French)

3 months ago

Richmond Hill, Ontario, Canada Ministry of Children, Community and Social Services Full time

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.


The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.


As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.


Note:
there are two, temporary bilingual (English/French) positions located at 47 Sheppard Avenue East in Toronto.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: You will:

  • provide customer service and consultation to clients
- collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
- make adjustments to entitlements and resolve conflict situations
- explain legislation and ministry initiatives
- prepare a range of communication materials
- plan and deliver information sessions to clients and stakeholders, on community-based employment supports

How do I qualify?:

Customer Service and Communication Skills:

- you can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
- you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
- you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
- you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
- you have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches
- you have effective listening skills to determine client needs and make appropriate referrals

Knowledge:

- you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
- you have knowledge of labour market trends

Analytical, Planning and Organizational Skills:

- you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
- you have demonstrated analytical skills to collect, document and evaluate information
- you are able to work in a team environment

Additional Information:

Address:

  • 2 Temporary, duration up to 12 months, 1880 Eglinton Ave East, Scarborough, Toronto Region
  • 6 Temporary, duration up to 12 months, 786 Lawrence Ave W, North York, Toronto Region
  • 3 Temporary, duration up to 12 months, 5639 Finch Ave E, Scarborough, Toronto Region
  • 4 Temporary, duration up to 12 months, 340 Dufferin St, Toronto, Toronto Region
  • 4 Temporary, duration up to 12 months, 111 Wellesley St E,, Toronto, Toronto Region
  • 7 Temporary, duration up to 12 months, 47 Sheppard Ave E, Toronto, Toronto Region
  • 2 Temporary, duration up to 12 months, 1 York Gate Blvd, Unit 1008B, Toronto, Toronto Region
  • 2 Bilingual Temporary, duration up to 12 months, 47 Sheppard Ave E, Toronto, Toronto Region

Compensation Group:

  • Ontario Public Service Employees Union
  • Understanding the job ad definitions
    Schedule:
  • 3.7
    Category:
  • Health and Social Services
    Posted on:
  • Tuesday, June 6, 2023
    Note:
  • This ad is also available in French.
  • T-SS200206/23