Bilingual Client Support Advisor

1 month ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

Looking to enhance your customer service, communication, and financial services experience? Look no further.

As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada’s top employers, then this role is for you

**What will you do?**
- Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
- Escalate complex and/or unresolved issues to the appropriate next level of escalations
- Document all activities to ensure that the client’s history is accurate for the purposes of escalations and trending
- Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing

**What do you need to succeed?**

**Must-have**
- Exceptional written and oral communication skills in French and English
- Customer Service experience in a banking or call center environment
- Analytical thinker with a knack for problem solving

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to building close relationships with clients
- Access to a variety of job opportunities across business and geographies

LI-Hybrid

LI-POST

TA23

**Job Skills**

Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Problem Solving, Time Management

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Contract (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2023-11-30

**Application Deadline**:
2023-12-14

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Bilingual Client Support Advisor

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Advisor Support Associate, Bilingual

    4 weeks ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Bilingual_** **_Advisor Support Associate _**to join our Financial Solutions Centre! Reporting to the Sales Support Manager, Financial Solutions Centre the Advisor Support Associate will contribute to our Financial Service Representatives success by providing value-added sales and client service support to help...

  • Client Support Advisor

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Client Support Advisor

    7 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Bilingual Client Service Representative

    5 days ago

    Toronto, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...

  • Advisor Services Representative

    4 weeks ago

    Toronto, Canada Richardson Wealth Full time

    **Employment Status**: Permanent Full-Time **Location**: Toronto, ON **Department**: Operations **Reporting To**: Vice President, Advisor Services **Job Id**: OPS - 010 **Job Level**: 2 **Seniority Level**: Associate **Position Overview**: **Duties & Responsibilities**: - Support level 1 platform and operational queries - Prioritize Advisor team...

  • Bilingual Client Support Representative

    1 week ago

    Toronto, ON, Canada Foresters Financial Services, Inc. Full time

    Bilingual Client Support Representative page is loaded Bilingual Client Support Representative Apply locations Toronto - CPP Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R-1668 Career Opportunity Role Title Bilingual Client Support Representative Purpose of role We are currently hiring a Bilingual (French)...

  • Client Relationship Specialist

    1 month ago

    Toronto, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Bilingual Advisor Business Consultant

    1 week ago

    Toronto, ON, Canada Jooble Full time

    We are promoting this job opportunity as provided by a third party, the employer. In case of your interest in this job opportunity and for more details please click on "Apply" button below, which will take you to the employer's website Advisor Business Consultant page is loaded Advisor Business Consultant Apply locations Halifax, Nova Scotia time type...

  • Client Advisor

    7 days ago

    Toronto, Canada Pivotree Full time

    **Position Summary**: Are you a high-performing individual excited by driving wins for your customers? Do you have expertise in developing Order Management and Warehouse Management solutions for clients in the B2C and B2B opportunities? Are you US or Canada based and fluent in at least 2 languages (English, Spanish, French) By working closely with our...

  • Client Relations

    1 month ago

    Toronto, Canada Intellectual Property Ontario Full time

    **Who we are**: Intellectual Property Ontario (IPON) is a new provincial agency that will serve as a go-to resource for Intellectual Property (IP) expertise to help researchers and companies maximize the value of their IP, strengthen their capacity to grow and compete in the global market. **Location**: This is a hybrid opportunity within Ontario. We have...

  • Corporate Travel Advisor

    4 weeks ago

    Toronto, Canada Direct Travel Full time

    Corporate Travel Advisor – Bilingual - Remote Embark on the next step in your career journey with Direct Travel!As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies...

  • Bilingual Technical Support Representative

    1 month ago

    Toronto, Canada Bell Canada Full time

    Req Id: 406866 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our...

  • Training Advisor

    1 month ago

    Toronto, Canada CB Canada Full time

    Training Advisor - Bilingual English/Spanish - Corporate Training Training Advisor - Bilingual English/Spanish - Corporate Training On behalf of our client in the Banking Sector, PROCOM is looking for a Training Advisor - Bilingual English/Spanish - Corporate Training. Training Advisor - Bilingual English/Spanish - Corporate Training – Job Description...

  • French Bilingual Client Care Representative

    1 month ago

    Toronto, Canada Kingsdale Advisors Full time

    **About Kingsdale Advisors**: With offices in Toronto, Calgary, and New York, Kingsdale Advisors is the leading shareholder services and advisory firm, having acted on the largest and most high-profile proxy fights and transactions. Since 2003, public companies across North America have looked to the expertise of Kingsdale Advisors to help them reach out to...

  • Spanish Bilingual Client Care Representative

    1 month ago

    Toronto, Canada Kingsdale Advisors Full time

    **About Kingsdale Advisors**: With offices in Toronto, Calgary, and New York, Kingsdale Advisors is the leading shareholder services and advisory firm, having acted on the largest and most high-profile proxy fights and transactions. Since 2003, public companies across North America have looked to the expertise of Kingsdale Advisors to help them reach out to...

  • Corporate Travel Advisor – Bilingual – Remote

    1 month ago

    Toronto, Canada Direct Travel Full time

    Corporate Travel Advisor – Bilingual - Remote Embark on the next step in your career journey with Direct Travel! As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company...

  • Cantonese/mandarin Bilingual Client Care

    1 month ago

    Toronto, Canada Kingsdale Advisors Full time

    **About Kingsdale Advisors**: With offices in Toronto, Calgary, and New York, Kingsdale Advisors is the leading shareholder services and advisory firm, having acted on the largest and most high-profile proxy fights and transactions. Since 2003, public companies across North America have looked to the expertise of Kingsdale Advisors to help them reach out to...

  • Client Service Advisor

    7 days ago

    Toronto, Canada Ontario Pension Board Full time

    **Client Service Advisor** **Are you a Certified Financial Planner with an absolute passion for delivering** **exceptional client service and retirement planning solutions?** **Take the next in step your career with Ontario Pension Board (OPB) as a Client Service Advisor!** As a Client Service Advisor, you will deliver a range of advisory services as you...

  • Advisor Support Associate

    1 month ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: Advisor Support Associates report to the Regional Sales Support Manager and Sales Support Manager and contribute to an advisor’s success by providing value-added sales support, marketing support, and client service support to help them grow their business. **What you will do** - Provide strategic sales support to advisors to help them...