Customer Experience Agent

3 weeks ago


Drummondville, Canada Soucy Group Full time

Are you bilingual and have experience in customer service in a manufacturing environment? Do you like to maintain good business relationships with established customers?

We are looking for a Customer Experience Officer who will play a key role in our team by being the central point of contact between our motorsports customers and our Asian sourcing, production and engineering teams.

Here's an overview of your tasks:

- Process orders and/or follow up with appropriate internal stakeholders
- Analyze requests, identify the level of urgency and prioritize
- Make decisions to respond to customer needs/requests in accordance with established procedures
- Manage communications with internal and external customers
- Follow up on deliveries, anticipate and manage related issues
- Attend daily team meetings (customer experience, production, shipping, etc.)
- Support the sales team and propose solutions to satisfy the customer
- Communicate internally any feedback related to customer satisfaction

**WHAT WE’RE LOOKING FOR**:

- College diploma (DEC) in administration or any other combination of training and experience deemed relevant
- 2 to 5 years of relevant experience in a manufacturing environment
- Excellent oral and written English language skills (mandatory)
- Analytical skills
- Sense of planning and organization
- Good ability to work under pressure
- Ability to adapt and quickly grasp needs
- Demonstrate influence, persuasion, diplomacy and firmness in problematic situations while maintaining harmonious business relations

**WHAT WE HAVE TO OFFER**:

- Permanent, full-time position
- Flexible schedules that allow you to balance your work and your personal life
- Group insurance (different plans adapted to your needs)
- Registered Retirement Savings Plan with employer contributions
- Employee and family assistance program
- Social activities.



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