Multi Unit Coordinator

7 months ago

North York, Canada United Trimen LTD Full time

United Trimen

Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:

- Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise.
- We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you.
- The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it.
- Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.
- Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence.
- Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best.
- We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.

We offer our employees very competitive benefits:

- Profit Sharing
- Healthcare Benefits
- Matching Retirement Contribution
- Overtime Compensation Over 40 hours
- Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. Come join our team and build your career with us

**Position Summary**:
Supports a portfolio of National Multi unit Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

**_Individual Contributor Competencies: _**

**Leading**:

- Adapting
- Communicating Effectively
- Proactively Learning

**Living the Culture**:

- Serving Others
- Building Trust
- Valuing Differences

**Thinking & Decision Making**:

- Building Business Knowledge
- Making Continuous Improvements
- Building Customer Loyalty

**Producing Results**:

- Influencing Others
- Delivering High Quality Results
- Collaborating

**_Essential Functions: _**
- Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
- Manages order guide process
- Reviews internal initiatives from a customer perspective to ensure proper execution
- Coordinates new item setup
- Directs internal Gordon Food Service teams in new restaurant location openings and closings.
- Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.
- Manages the customer product usage through the CRID report and Customer Compliance report
- Participates in business reviews as directed by Regional Chain Manager.
- Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts.

**_Knowledge / Skills / Abilities: _**
- Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
- Excellent written, verbal, organizational and communication skills.
- Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
- Ability to multitask, organize, prioritize and work independently or within a team environment
- A natural desire to serve our customers

**_Equipment / Tools / Technology: _**
- Must be proficient using a computer keyboard (may need to be tested)

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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