Concierge/administrative Assistant

4 months ago

Richmond, Canada Hamilton High Street Residence Full time

Under the direction of the General Manager and Assistant General Manager, Administrative Assistant is responsible for:
1. **Specific resident services include but not limited to**:
Assist the management team to provide exceptional resident services by enforcing the implementation of all protocols, polices, procedures, and mandates, etc.

**2. Administrative duties include**:
i. Create and update documentations

ii. Monitor any implementations and look for improvements.

**Position Requirements**:
Must understand and be able to perform all office and related procedures in a safe, professional, courteous, efficient, and organized manner.

**Personal Characteristics**:
1. Empathy for and understanding of the needs of seniors, their families and professional service providers.

2. Mature hospitality manner where residents are a priority and satisfaction is a must
- Must have strong customer service skills and problem-solving abilities.

**Responsibilities and duties**:
**1. Administration**
- Manages all aspects of Front Desk in areas of staffing, procedures and record keeping.
- Assists in maintaining staff and resident files under the direction of the General Manager and Assistant General Manager.
- Assists resident Move-in and Move-out processing and all other administrative duties as the need arises.
- Ensures that Front Desk staff co-ordinate transportation service efficiently.
- Keeps the repair record for all computers, network issues. Files monthly reports as needed and directed by Management Team. Serves as the expert on directory management and IT issues at the site.
- Promote the consistency of appropriate aesthetics of residence environments by the day and season.

**2. Resident Relations**
- Works very closely with the General Manager / Assistant General Manager to ensure timely communication and resolution of issues. Informs and involves the General Manager / Assistant General Manager in serious or repeat resident / family incidents. Assist Assistant General Manager to tracks concerns related to independent criteria of residents for resolution by the General Manager / Head Office.

**Experience/Qualifications**:
Must be knowledgeable and experienced in:
1. Computer programs including word, excel, power point and others as needed.

2. Office set up and record maintenance.

3. Assist management in preparation of invoices and cash management.

4. Assisting with scheduling of staff and payroll duties as required.

5. Experience in the Senior or Hospitality Industry would be an asset.

6. Must be capable of compiling reports, statistics, records and other documents as needed.

7. Must show initiative and be able to work well under limited supervision and within a team setting.

8. Must be able to perform under stressful situations and multi-task.

9. Must be able to handle large volume of incoming calls and switchboard operations.

10. Must be able to assist other departments as required.

11. Must be flexible and adaptable to assist with day-to-day operations

Ability to speak other 2nd language especially Mandarin or Cantonese is a strong asset, please indicate on your resume if you are fluent in another language.

**Education**:
1. University or college degree in a related field is highly desirable

2. Must have formal training or experience in office administration, concierge, or front desk management.

**Hours of Work**: Daytime hour on weekdays, evenings and weekends as required for special events.

**Other**:
1. Must be free from communicable diseases

2. Criminal record check - pre-employment

3. Must have current Emergency First Aid

**Job Types**: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 30 per week

**Benefits**:

- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

  • Head Concierge

    7 days ago

    Richmond, Canada CMI Concierge & Security Inc. Full time

    **Head Concierge** We are welcoming a skilled supervisor/head concierge professional to lead our team in a residential strata building in Richmond. Bring your passion for customer service and proven experience as a supervisor to this important role. We are expanding. Grow your career with us. **Position Summary** The Head Concierge is a front-line leader...

  • Concierge/security (Site Supervisor- Richmond Hill)

    3 months ago

    Richmond Hill, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge Security Guard

    4 months ago

    Richmond Hill, Canada Elite Residential Concierge Services Inc. Full time

    A team of 750+ employees are the backbone of Elite and we proudly collaborate as a team across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury...

  • Concierge

    3 weeks ago

    Richmond Hill, Canada Sunrise Senior Living Full time

    Sunrise of Richmond Hill "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our...

  • Concierge

    2 weeks ago

    Richmond Hill, Canada Sunrise Senior Living Full time

    Sunrise of Richmond Hill "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team Member At Sunrise, our...

  • Concierge

    2 weeks ago

    Richmond Hill, Canada Sunrise Senior Living Full time

    Sunrise of Richmond Hill "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our...

  • Concierge

    2 weeks ago

    Richmond Hill, Canada Sunrise Senior Living Full time

    Sunrise of Richmond Hill "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our...

  • Concierge

    4 weeks ago

    Richmond Hill, Canada Sunrise Senior Living Full time

    Sunrise of Richmond Hill "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team Member At Sunrise, our Concierge is...

  • Luxury Security Concierge

    4 hours ago

    Richmond Hill, Canada Condor Security Full time

    Be part of a winning team!! At Condor Security, you will develop skills that will last a lifetime through training and professional development opportunities while protecting people and their communities. **Condor Security is hiring for a Luxury Resort Concierge in Richmond Hill, ON** This is an opportunity for energetic, personable, communicative people...

  • Concierge

    3 weeks ago

    Richmond Hill, Canada Sunrise Senior Living Full time

    Sunrise of Richmond Hill "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team Member At Sunrise, our Concierge is...

  • Store Concierge

    3 months ago

    Richmond, Canada Specsavers Full time

    **Position**:Store Concierge (Temporary, 3-month contract) **Type**:Fixed-Term, with the potential to be extended or transitioned into a permanent position **Schedule**:Hours vary, including days, weekends, and evenings **Location**:Richmond (Richmond Centre) **About Specsavers**: Specsavers has been on a continual mission to improve lives through better...

  • Personal Support Worker

    3 months ago

    Richmond Hill, Canada Home Concierge- Limited Partnership Full time

    **_PSW Servicing Richmond Hill_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high growth company with a...

  • Personal Support Worker

    3 months ago

    Richmond Hill, Canada Home Concierge- Limited Partnership Full time

    **_PSW Servicing Richmond Hill_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high growth company with a...

  • Personal Support Worker

    4 months ago

    Richmond Hill, Canada Home Concierge- Limited Partnership Full time

    **_PSW Servicing Richmond Hill_** **_ Casual - Flexible hours to suit your schedule _** **_Home Care - You will be working in the community providing one on one care to members in their home_** **About us**: Home Concierge provides personalized care to our members in their own home. Founded in 2019 Home Concierge is a fast-paced high growth company with a...

  • Store Concierge

    3 months ago

    Richmond, Canada Specsavers Full time

    **Position**:Store Concierge (Temporary, 3-month contract) **Type**:Fixed-Term, with the potential to be extended or transitioned into a permanent position **Schedule**:Hours vary, including days, weekends, and evenings **Location**:Richmond (Richmond Centre) **About Specsavers**: Specsavers has been on a continual mission to improve lives through better...

  • Part Time Residential Concierge

    4 months ago

    Richmond, Canada FirstService Residential, British Columbia Full time

    We are currently looking for a Part-Time Concierge for our building in **Richmond, BC.** **Shifts Available**: - **Saturday & Sunday, 12am - 8am (overnight)** **Duties and responsibilities** As a Concierge, you are responsible for being the primary contact and source of information and services for residents and their guests. You are responsible for...

  • Security Concierge

    7 days ago

    Richmond Hill, Ontario, Canada FirstService Residential Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service to our clients, residents, and visitors while ensuring the safety and security of our properties.Key ResponsibilitiesAssist residents...

  • Security Concierge

    7 days ago

    Richmond Hill, Ontario, Canada FirstService Residential Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service to our clients, residents, and visitors while ensuring the safety and security of our properties.Key ResponsibilitiesAssist residents...

  • Security Concierge

    1 week ago

    Richmond Hill, Ontario, Canada FirstService Residential Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.Key Responsibilities:Identify and clarify residents' needs and...

  • Security Concierge

    2 weeks ago

    Richmond Hill, Ontario, Canada FirstService Residential Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Security Concierge to join our team at FirstService Residential. As a Security Concierge, you will be responsible for providing exceptional customer service and ensuring the safety and security of our residents and properties.Key Responsibilities:Identify and clarify residents' needs and...