Parts Clerk

**Job Summary**:
The Parts Clerks reporting to the Parts Manager is primarily responsible for assisting the Dealership’s customers, technicians and retail/wholesale customers with parts requirements. The Parts Clerk is professional and cordial. At time the Parts Clerk may assist with Parts Deliveries.

**Qualifications/Skills**:

- Completion of Secondary School
- 1-2 years previous Retail & Customer Service experience
- Valid Driver’s Licence and acceptable Driver’s Abstract
- Reliable, professional and responsible;
- Knowledge of Automotive Parts industry an asset;
- Quick learner with strong computer skills;
- Excellent customer service & interpersonal skills

**Professional Principles**:

- Mature personality and sound judgement skills
- To act in a professional and ethical manner at all times.
- To maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation and open communication.
- Ensure that the Vision, Mission and Values of the Tony Graham Automotive Group are upheld in all duties and interactions.

**Job Duties**:
1. Answer telephone enquiries and service customers efficiently and professionally

2. Process all parts inventory information and controls into applicable software

3. Work with parts team to ensure accuracy and resolve any discrepancies

4. Purify files on a regular basis

5. File all Manufacturer’s reference paper work; i.e. packing slips, bills of lading, etc.

6. Verify all Manufacturer's packing slips to invoices

7. Verify all purchase orders against invoices

8. Stamp all invoice packaging slips daily

9. Maintain and revise inventory computer system as required

10. Attend department meetings as required

11. Assist in verifying, transcribing and coding all repair orders for accuracy and legibility

12. Maintain clean and orderly work areas and equipment

13. Control daily parts ordered for service department

14. Verify security and lock up at day's end as required

**17. Retail/Wholesale Customers**:
a. Handle all telephone parts orders for pick-up and delivery

b. Obtain a deposit (or full payment on non-returnable items) on all retail orders

c. Obtain customer signature for all charge accounts

d. Receipt cash customer invoices and place cash in cash drawer

e. Pick invoices and place in appropriate bins all wholesale telephone orders

f. Envelope cash at day's end when required and deposit in Manager's office

g. Follow Dealership's policies and procedures in conjunction with inventory control systems

h. Price body shop parts, estimate and order necessary parts

**18. Technician Parts Sales**:
a. Ensure all parts are invoiced to appropriate service, new vehicle and used vehicle repair orders

b. Ensure all special-order tie-up parts are accurately entered on appropriate parts slips

c. Serve customers in a courteous, helpful and professional manner

d. Assist in working with service department to expedite handling of price quotes and sales for pre-picking

e. Assist in issuing and charging all parts against appropriate work orders/requisitions for accurate inventory control

**_General Responsibilities_**
- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group.
- Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
- Any other responsibilities are required and/or as assigned

**Occupational Health & Safety**:
To comply with Occupational Health & Safety requirements.

1. Maintain knowledge and ensure that work is in compliance with the provision of the Act, the regulations and all health and safety policies, programs and practices, as they pertain to the workplace.

2. Report to the employer, supervisor or a Health & Safety representative, any contravention of the Act or regulations, or any hazard they are aware of.

3. Use or wear equipment, protective devices or clothing that the employer requires to be used or worn in a manner that will not endanger the client, themselves or another employee.

4. Report immediately to the employer or supervisor the absence of or defect in any equipment or protective device of which the employee is aware and which may endanger the client, themselves or another employee.

5. Ensure that they do not engage in any prank, contest, and feat of strength, unnecessary running or rough and boisterous conduct.

**Working Conditions**:

- Working indoors in heated/air-conditioned environment
- Occasional driving required (within city limits)
- High percentage of standing required
- Lifting requirements; physically demanding
- Busy, hectic paced environment at times
- Working with others
- Handling of chemicals in containers

**Position Profile**:

- Job Task_
- Percentage of Time Spent on Task_

Retail/Wholesale Customers (incl. phone time)

20%

Technician Parts Sales

70%

Other Duties as Required

10%
- **Relationships w